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Senior Manager, Digital Trends and Omni Strategy

Job ID 70319 Date 03/16/2017 Toronto, Canada
Scotiabank’s Digital Banking Organization has a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, fostering innovation to deliver new digital value propositions and enabling our teams to drive significant changes across the organization and for our customers.  

Do you want to help us reinvent how people bank?  We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done. 

By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world. 

Under the guidance of the Director Digital Transformation, the Senior Manager Digital Trends and Omni Strategy is accountable for identifying and communicating leading trends in the digital space to inform the Bank’s broader digital strategy and benchmark to industry. The successful candidate is also responsible for engaging and managing the relationships of key external stakeholders.


• Specifically, the Senior Manager Digital Trends and Omni Strategy will be responsible for the ongoing identification and communication of capabilities & key industry trends, including:
     • Disruptive trends 
     • New digital strategies
     • Macro trends insights
     • Competitive benchmarking
     • Strategic benchmarking studies
     • Omni channel transformation
• Deliver on industry benchmarking studies and leverage insights to demonstrate impact to Bank’s digital road map
• Act as Relationship Manager for key external stakeholder engagement
• Work with key internal stakeholders from with an Omni Channel view to ensure consistent customer experience 
• Communicate timely updates across Digital Banking of industry developments, new competitive feature launches  and considerations
• Identify and manage business activities (operating model, training, communications  etc.) required to support transformation initiatives
• Develop value-at-stake and total cost of ownership models and define KPIs to measure business outcomes and team success
• Coach team members and help with their development / desired outcomes as required.


• Previous work experience with significant accountabilities relating but not limited to:
     • Experience with digital transformation and strategy initiatives
     • Skilled relationship management including, influencing senior executive decisions
     • Strategic Thinking
• Proven ability to lead cross-functional teams
• Enthusiastic, thorough, inclusive and results-oriented; Ability and desire to help others thrive in a dynamic team-oriented environment
• Eager to mentor, teach, share and learn
• Deep passion in first class customer experiences and innovation  
• Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision)  
• Work experience in facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes 
• 5-7 years of digital, strategy, or technology experience, financial services experience an asset
• Experience in a technology company or top-tier technology consulting firm an asset  

If you’re interested in helping us shape the future of banking, click the “Apply now” button to submit your application.  We are hiring for a variety of high impact technical roles (design/agile/full stack/systems).  If you are curious but aren’t sure this role is right for you, please contact us anyway - we’re moving fast and looking for the best and brightest to take us to the next level.

Partnering closely with our new innovation hub, Digital Factory, you can learn more about the Factory below:

• We are growing fast and looking for team members to help us build an industry leading fintech innovation hub
• We invite and encourage collaboration with a broad range of industry disruptors and innovators
• We have the stability and resources of Scotiabank, a multinational financial institution, as well as a world class team of designers and engineers with the energy and talent of a leading startup

As Canada’s international bank, we are a leader when it comes to inclusion. Scotiabankers hail from over 120 countries, speak more than 100 languages and serve over 23 million customers globally. As a highly diverse company, we know that an inclusive environment for employees and customers helps everyone achieve their best. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide a positive recruitment experience.

Amazing career stories begin at Scotiabank.

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