Title:  Customer Experience Associate - Whistler, BC (18.75 Hours) - Future Opportunity

Requisition ID: 183425

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Part-Time - 26.75 Hours/Week

What you’ll be doing… 
Our Customer Experience Associates are the face, character and heart of our banks. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 
 
Our Customer Experience Associates are people-centric and are able to connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for 

Processing day to day transactions 

Nurturing rich, long-standing relationships 

Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities 

Being a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

 
Is this role right for you?  In this role you will: 

Build strong customer relationships and deliver excellent customer service 

Uncover and solve the customers’ needs 

Explain complicated things simply 

Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 

Demonstrate an eagerness to learn and determination to succeed 

 
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you: 

Have proven customer service skills through work or community involvement 

Are willing to assist in a professional, friendly and efficient manner 

Are available to work a flexible schedule 

Are comfortable in simple sales situations 

Have strong technical skills and the ability to promote digital and self-service banking options to our customers 

What we’re offering… 

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers 

A rewarding career path with diverse opportunities for professional development 

Internal training to support your career growth and enhance your skills 

An organization committed to making a difference in our communities – for you and our customers 

You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. 

A competitive compensation and benefits package 

Location(s):  Canada : British Columbia : Whistler 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.