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Client Relationship Manager - Kitchener, Waterloo & Area

Date: Aug 23, 2019

Location: Waterloo, ON, CA

Company: Scotiabank



Requisition ID: 61011


Join the Global Community of Scotiabankers to help customers become better off.

Commercial Banking is looking for a dynamic self-starter who embraces a team environment and shares our passion for helping Canadian businesses achieve their goals to join our Distribution team as a Client Relationship Manager.


Our Commercial Banking professionals are committed to delivering advice and a full suite of customized lending, deposit, cash management and trade finance solutions to mid and large-sized businesses. Team members with a client-centric approach and a strong emphasis on results will thrive in our flexible, growth-oriented environment.


If you have a winning mindset and are proactive, resourceful and committed to profitable growth and delivering an exceptional client experience, we invite you to consider this position.


As a Client Relationship Manager, you will:

  • Proactively acquire new clients by developing a disciplined sales approach, understanding clients’ needs and asking for business and referrals
  • Deepen client relationships by providing proactive advice and solutions, being a client champion, leveraging partners and promoting cross sell
  • Make it easy for customers to do business with Scotiabank by bringing the Bank to the customer and providing fast turnaround times


Performance objectives for this role reward planned and advice-based portfolio management of lower/moderately complex Commercial relationships ($5MM - $15MM client annual revenue). You are responsible for the delivery of exceptional customer experience, cross sell, new client acquisition, credit underwriting and compliance, revenue growth and referral activities. You have a passion for understanding clients’ businesses and proactively identify needs through sales activities such as face-to-face calls.


You are an ideal candidate if you have:

  • Strong sales/closing skills
  • Established portfolio management skills, including proven ability to execute sales activities and manage sales pipeline
  • Proven ability to establish and maintain a referral network to generate closed referrals
  • Strong negotiation skills
  • Strong communication skills
  • Proven relationship building and teamwork skills
  • Intermediate credit skills; Analysis and completion of credit applications up to $3MM in authorizations
  • Knowledge of the Canadian Commercial Banking marketplace
  • Undergraduate degree in business or economics or equivalent work experience


This position reports to Director & Group Lead, Client Relationships (Mid-Market).


People are our foundation and Scotiabank is committed to investing in its employees. We offer a blended learning and personal development curriculum that includes coaching, in-class workshops, team activities, e-learning, skill builds and other resources. We are also committed to providing advancement opportunities for those individuals who have the ability, aspiration and engagement to contribute at higher levels.

Location(s):  Canada : Ontario : Kitchener || Canada : Ontario : Waterloo

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Job Segment: Underwriter, Curriculum, Relationship Manager, Bank, Banking, Insurance, Education, Customer Service, Finance

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