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Title:  Senior Business Operations Manager, Scotia Digital - Vancouver Hub (13 Months Contract)




Requisition ID: 153100

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.



*This is a 13 months contract role*


At Scotia Digital, we design and build digital capabilities to promote the financial wellbeing of our customers. Reinventing customer experience starts here — and it starts with you.


A career within Scotia Digital Business Operations Office in Toronto, Ontario Canada, will provide you with the opportunity to optimize key elements of Scotia Digital operations ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. The Sr. Business Operations Manager will play a key role in ensuring that Scotia Digital Operations “Commitment to Staff” portfolio meets its objectives on time. Supporting the Director, Business Operations, the successful candidate will  be responsible for contributing to the overall success of the Operations model by providing strategic and tactical operational direction that support Scotia Digital efforts and goals


Is this role right for you? In this role, you will:


  • Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  • Lead a team to run Contract Operations for Scotia Digital, including Contract and Vendor Management, and liaising with Third Party Risk Management
  • Lead a team that provides Business Operations support, including liaising with Employee IT Services on hardware related processes (hardware refresh, forecasting, and ordering) 
  • Ensuring all Business Continuity compliance requirements are met for Scotia Digital
  • Translate business and client needs into requirements for the team; remove barriers and manage conflict
  • Plan and lead the end to end delivery of significant operational programs and initiatives
  • Establish service benchmarks and monitor timeliness of service, client satisfaction and ensure team effectiveness and results
  • Ensure first class service is delivered to all Scotia Digital stakeholders
  • Ensure all essential procedures are documented and communicated, including creating new procedures and updating existing procedures/processes as they evolve
  • Review and ensure appropriate controls and tracking are in place for key operational metrics
  • Report on key operational metrics, provide insights and recommend courses of action to the VP of Operations and SD Leadership
  • Confirm processes are in place to address and resolve all issues/concerns/complaints within the portfolio, and are in alignment with our Operational model and Scotia Digital leadership
  • Identify continuous improvement opportunities and recommend changes to improve overall productivity and effectiveness of Scotia Digital
  • Support the realization of Digital culture through operational programs which reinforce desired cultural outcomes
  • Ensure all current procedures are documented and communicated, including creating new procedures and updating existing procedures/processes as they change
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Propose solutions to complex, multi-faceted problems to meet the operations, product, and technology function leadership needs by applying an agile mind-set that is constantly focused on delivering value quickly based on strategic priorities
  • Deliver high quality work that meets expectations for timeliness, accuracy and completeness including developing implementation strategies, monitoring progress against planned objectives, and securing co-operation from stakeholders. 
  • Continually and quickly acquire and apply knowledge of each function’s strategies and policies, risk management practices and methodologies, back office processes, and organizational climate to be able to inform decision-making
  • Build strong relationships with Scotia Digital leaders, and Enterprise partners and their teams, to facilitate collaboration  
  • Champions a high-performance environment and contributes to an inclusive work environment. 
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
  • Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team.



Where could you work? Both at home and in the office.


We’re working towards a future that is digital by default and creating a local Hub in Vancouver.

This hybrid role offers the opportunity both to work remotely and head to the Hub to collaborate in person, co-creating a cohesive and inclusive culture with your Vancouver team.



Do you have the skills that will enable you to succeed in this role?We’d love to work with you if you have:


  • Degree in Business, Management, Operations with a minimum of 5 years of relevant working experience in leading a team preferably in the financial industry.
  • Experience leading a team preferable in the administration and operations area
  • Thorough knowledge of people performance management techniques
  • Good interpersonal and communication skills, and exercise diplomacy and judgement, to effectively work with end users and other stakeholders from other areas of the bank
  • Working ability to manage several priorities simultaneously which will include the delegation of assignments and follow-up with staff
  • Working knowledge of Bank accounting, controls, Organization and Structure
  • Thorough knowledge of Microsoft Office Suite applications


What's in it for you?


  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation.



Working location condition: Fully Remote







Location(s):  Canada : British Columbia : Vancouver 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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