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Title:  Manager, Retail Credit Risk (Private Banking) - Vancouver, BC




Requisition ID: 167634

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.



ACE is part of Global Operations (GO) which constitutes the Second Line of Defense in the Bank’s risk management framework.  ACE executes against Bank approved policies, within delegated limits.



The Manager, Credit Risk is responsible for exercising sound credit judgement, providing quality credit exception decisions while balancing production objectives.  The incumbent demonstrates the ability to deliver sound decision on more complex credit deals. The incumbent is responsible for ensuring efficient and effective use of resources to ensure consistent and timely decisions that deliver a high quality of customer service.  Adjudicates on credits applications within the risk framework of the Bank while adhering to Bank policy and established exception authority.


Key Accountabilities:


  1. Provide high quality and in-depth credit decisions by:


  • Effectively analyzing partner submissions, complex application information and associated documents and rationale
  • Ensuring consistent application of policies and processes to credit decisions, including adherence to regulatory requirements
  • Exercising advanced credit judgement and skills in approving and declining credit applications within established limits
  • Ensuring accurate and complete documentation of rationale for every credit decision; including the assessment of the applicable 5 Cs of credit
  • Presenting sound and effective recommendations on credit requests above established limits





  1. Deliver an effective and timely customer experience by:


  • Ensuring all partner interactions are professional, respectful, and value added
  • Providing recommendations, alternatives or restructure credit requests, as appropriate
  • Provides coaching, direction and guidance to partners relating to credit applications as required
  • Act with a sense of urgency in response to partner requests and inquiries to assist in meeting customer needs and expectations




  1. Contribute to ACE objectives/commitments by:


  • Delivering against established ACE Service Level Agreements targets by:
  • Consistently achieving KPI target as established
  • Responding promptly and effectively to credit requests and concerns
  • Contributing to Deal Support (Contact Centre Internal to ACE) to deliver advice on  Credit deals, achieve call answer rate and other relevant customer centric metrics
  • Taking personal accountability for Lean management activities in order to support continuous improvement through collaborative problem solving, huddles, standard approach to work, visual controls, coaching etc.
  • Contributing to the evolution of Lean methodology at ACE
  • Effectively contributing to doing it right the first time




  1. Optimizing Risk and Return by:


  • Ensuring decisions are replicable and transparent with appropriate diarized rationale
  • Champion clarity and risk-based policy improvements across all products.
  • Making loan decisions within approved lending limits and ACE Limits and Exception Authorities as documented
  • Identifying and escalating any identified issues (e.g. Anti-Money Laundering-AML; Privacy; Know Your Customer-KYC; Compliance)
  • Operating within the Bank’s risk framework


  1. Contribute to personal development by:


  • Promoting a positive work environment that enhances employee satisfaction
  • Active participation in personal development and functional learning as established
  • Taking action on feedback received and embrace and implement change
  • Leads development tasks, informal coaching and mentorship of peers



Skills and Experience You Already Have:


The incumbent must have the following key competencies:

  • A comprehensive knowledge of the Bank’s products and services;
  • An expert understanding of Bank lending policies and procedures, financial analysis, risk assessment techniques, credit structuring, collateral and security documentation and registration, collection, regulatory, related legislation and accounting practices;
  • Proven credit judgement and the  ability to fully analyze Financial Statements;
  • Strong analytical and problem resolution skills
  • Knowledge of all relevant systems as applicable to the ACE unit
  • Thorough knowledge of The Bank’s Regulatory and Compliance requirements as they relate to credit granting, including Privacy, Anti-Money Laundering (AML)/Anti-Terrorist Financing; and Know Your Customer (KYC) requirements
  • Good understanding of the Bank’s credit culture
  • Effective communication (written and verbal) and interpersonal skills are necessary for professional interactions with customers, partners and business lines to ensure a high level of credibility
  • Must be organized and be an effective decision maker to meet the demands of a high volume environment
  • Strong team player and skillful in developing harmonious relationships with Unit team members and stakeholders




Working Conditions:


  • Standard office environment
  • This position is primarily non-physical.
  • There are unpredictable deadlines, time constraints and pressures dictated by business volumes and customer service standards.
  • Operational requirements may include non-standard working hours to serve our Business Line partners during and outside of their hours of business.







Location(s):  Canada : British Columbia : Vancouver 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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