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Title:  eCommerce Content Manager, Scotia Digital




Requisition ID: 148952

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Contributes to the overall success of the eCommerce Content Management Team in Canada by supporting the retail banking portfolios of business. Ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
The manager reports directly to the Senior Manager, eCommerce Retail.


Is this role right for you? In this role, you will:

  • Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Complete web content requests on time and in accordance with the Bank’s quality, branding, accessibility, and design guidelines.
  • Monitor and maintain site health (site quality, accessibility, and SEO scores) across all pages in their portfolio.
  • Implement always-on personalization initiatives for their squad. Scaling A/B testing framework across key pages in their portfolio, focused on driving impact and revenue. 
  • Use competitive knowledge or industry trends to propose, develop and test new, innovative content for all portfolios that would support the business, the brand, and differentiate Scotiabank from other financial institutions.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
  • Champions a high-performance environment and contributes to an inclusive work environment. 


Do you have the skills that will enable you to succeed in this role?

  • Content management expertise with a solid understanding of website design, content management systems, HTML and Photoshop
  • Ability to ensure website content has a consistent look and feel and is formatted to established standards
  • Experience using content management platforms, website testing and personalization tools, and web analytics tools (Adobe platform experience is an asset)
  • Experience in translating business strategy into digital experience through of mix of personalization and A/B testing
  • Understanding of the impact of content and can use SEO to analyze website traffic and user engagement metrics to drive optimizations 
  • Understanding of “the customer journey” and how “discovery” integrates into the entire journey map
  • Ability to manage multiple projects in a fast-paced, deadline-driven environment, changing focus and priority as needed
  • Experience using Adobe Experience Manager is preferred
  • Knowledge of JavaScript, CSS, etc. is an asset
  • Practical experience with Agile development methodologies
  • Spanish language skills, written and verbal, are an asset


What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.



Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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