Title:  Wealth Management - Sales & Client Relations Internship/Co-Op - Fall 2023

Requisition ID: 177732

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Term: September-December 2023 

Application Deadline: June 2, 2023 

There's no better way to kickstart your career than to do a co-op or internship with Scotiabank! During your work term, you’ll have the opportunity to be part of a winning team, build your network, and discover what you love – all while getting paid to do it! There’s a place for every type of student at Scotiabank and all that we ask for is that you have passion and strong AOO (Attitude, Ownership and Opportunity). 

Is this role right for you? In this role, you will: 

• Respond independently to telephone inquiries and taking action to fully address inquiries by presenting knowledgeable solutions & following through.
• Process client requests (inquiries, transactions, case work) in a timely and efficient manner.
• Accurately and efficiently document and control all required follow-up or escalation.
• Strictly adhere to schedules, thereby ensuring prompt client service and response time.
• Participate actively in queue maintenance through efficient call response times and prioritization of workload.
• Acquire and maintain a detailed knowledge and understanding of policies, processes, product & services.
• Complete updates, corrections, and adjustments to client accounts within authorized limits.
• Exercise discretion, within approved authority limits, in correcting problems promptly and indefensibly and when required, escalate to your manager.
• Act as a liaison coordinating with various areas as required to full satisfy client issues in a timely fashion.
• Assist with various presentations and communication materials.
• Support the development of reporting of key performance indicators, key risk indicators or any new reporting required.

Do you have the skills and requirements that will enable you to succeed in this role? – We’d love to work with you if: 

• You are currently enrolled in post-secondary education. 
• You love to learn and envision yourself working for an international organization that heavily invests in your future. 
• You enjoy being involved in extracurricular activities such as conferences, clubs,
• You have strong attention to detail and the ability to recognize risk.
• You have strong communication / interpersonal skills.
• You’re knowledgeable in back-office functionalities.
• You can adapt to a changing environment and duties, dependent on current situations and directives from management.
• You have excellent time management skills with the ability to prioritize workloads to adhere to established service standards.
• You have experience in MS Word, MS Excel, MS Access, and MS PowerPoint.

What’s in it for you? 

• You’ll be part of a diverse, collaborative, innovative, and high-performing team. 
• In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed! 
• Exclusive student events such as Scotia Student Day, Lunch & Learns, leadership panels, and much more! 
• Bank-wide orientation to learn more about Scotiabank and gain exposure to senior leadership across the organization. 

How do I apply?

For students applying to our internship/co-op or new graduate programs, we do not require resumes! We believe in evaluating you through relationships over resumes and are focused on learning about who you are and what you’re interested in to uncover your true potential. Instead, we ask that as part of your application you complete the below: 

1. Complete your PLUM Profile Here and save as a screenshot.
2. Complete a short one-way video interview Here.
3. Apply to the role and when the application asks for your resume, instead upload the screenshot of your PLUM Profile.

*To be considered for student opportunities at Scotiabank, Tangerine, and MD Financial you must complete all three steps above.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.