Title:  Vice President, Credit Cards

Requisition ID: 241743  


We are committed to investing in our employees and helping you continue your career at Scotiabank. 

Purpose

The Vice President, Credit Cards (The VP), provides strategic direction, leadership, and oversight for the Retail Credit Card portfolio in Canada. They ensure business strategies, plans and initiatives are delivered in compliance with governing regulations, internal policies, and procedures.

Accountabilities

Strategic Direction and Leadership:

• Provides strategic direction, leadership, and oversight for the retail Credit Cards portfolio in Canada.
• Accountable for the end-to-end performance of the credit card lifecycle, from product design to marketing, acquisition, engagement, servicing, and portfolio management.
• Accountable for delivering on Credit Card Strategic Investment Pool (SIP) projects for new products and refreshing the existing suite.
• Ensures business strategies, plans, and initiatives are delivered in compliance with governing regulations, internal policies, and procedures.

P&L & Portfolio Management:

• Leads and manages P&L for the Credit Cards portfolio including Scene+, Cashback, Low Rate and Travel, ensuring revenue growth, profitability, and cost efficiency.
• Leads overall portfolio management strategy to actively monitor and improve profitability.
• Monitors key financial metrics including revenues, expenses, and margins, and makes strategic adjustments to achieve business targets.

Collaboration and Partnership:

• Works with Loyalty stakeholders internal and external to the Bank, to drive meaningful partnerships that benefit our clients and improve our value propositions.
• Partners across the Canadian Bank ecosystem to identify revenue opportunities.

Pricing:

• Leads strategic pricing decisions of the credit card portfolio.
• Drives pricing strategies in alignment with market competitiveness.
• Pricing optimization for Balance Transfers, APR changes & other fee changes across all retail credit card products.

Customer-Centric Orientation:

• Ensures strong value propositions that will benefit our clients and advance the Bank’s primacy and digital goals.
• Works with Customer Experience, Technology, Operations, and external service providers to define customer journeys and provide best-in-class service.
• Accountable for successful campaign design and execution, with the aim of deepening client relationships and increasing profitability.
• Identifies and delivers on strategic opportunities to support Credit Card portfolio growth ambitions.

Team Leadership:

• Leads the Credit Card Team, championing our ScotiaBond values.
• Builds a high-performance culture and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicates vison/values/business strategy; and manages succession and development planning for the team.

Risk Management:

• Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Balances growth objectives with prudent risk management disciplines.
• Ensures the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk.

Education

• 15+ years of experience in product strategy, product management, and P&L management, particularly in consumer lending.
• Proven experience in building and managing consumer products; strong financial acumen and focus on P&L accountability, with experience in credit cards necessary.
• Demonstrated experience in driving product growth through strategic pricing, marketing, and product development.
• Proven ability to balance profitability objectives against prudent risk management practices.
• Strong leadership, analytical, and communication skills, with the ability to influence and lead cross-functional teams.
• Experience in managing digital transformation initiatives and improving customer experiences in digital channels.
• Bachelor’s degree in business, finance, marketing, or related fields. MBA or advanced degree preferred.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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