Share this Job

Title:  Content Strategist, Information Architecture (UX)


Requisition ID: 15766


The Digital Factory is an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world’s largest banks behind us and a talented, and growing, team of industry leaders driving us forward.
Do you want to help us reinvent how people bank? At the Scotiabank Digital Factory, we are passionate about transforming the customer experience.

We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.


About the UX Content Strategist

  • You will greatly influence the communication design of experiences that touch 23M+ users every day
  • You will understand our users, leveraging rigorous design research and usability principles as well as your intuitive design sense
  • You will meticulously consider user interactions and journeys and act as an advocate for the constant improvement of both
  • You will understand our users and you are able to synthesize research outcomes into viable content and communication experiences
  • You will drive best practices for creating and managing content across multiple digital experiences


Are you the right person for the role?

  • You are an expert English-language writer and storyteller who can deliver human-friendly, readable and engaging content in the right format at the right time
  • You bring a high level of technical acuity and experience with content management systems and in the of creation of content modules; you will be responsible for the creation, publication, and governance of useful and usable content across multiple digital experiences 
  • You have a deep interest and experience with a content strategy toolkits including: content audits, communication theory/strategy, taxonomic structures, metadata frameworks and semantic theory
  • You care deeply about creating better, smarter content that energizes and educates people with the end goal of helping them become better off financially
  • You can develop content requirements, including structured content and adaptive content recommendations
  • You enjoy mentoring and will provide ongoing coaching to fellow content writers and user experience designers
  • You are open, persuasive, engaging and love to have a good laugh – you also know when it’s important to get serious and be a champion for the end user
  • You aspire to be a leader who can speak compellingly — and become a trusted adviser — to executive leadership, senior management, and subject matter experts, and who can work as the only content strategist on the team


Do you have the skills that will enable you to succeed?

  • 5+ years as a content strategist, information architect, content manager 
  • You have strong experience in information architecture, taxonomy, metadata and IA
  •  A demonstrable portfolio of work (professional and personal) which showcases the digital applications you’ve worked on and includes examples of your story-telling skills
  • A positive and resilient personality. You must be able to embrace feedback and have a desire for continuous iteration and improvement
  • Comfortable working in a self-guided manner
  • Comfortable working within tight timeframes and with working creatively within specific constraints
  • A demonstrable history of applying design thinking tenants and user centered design principles to challenges at work or in everyday life
  • Ability to work within content guidelines with a desire to push existing standards to the next level
  • A fast learner who has an appetite to learn what’s behind both simple and complex financial solutions


It would also be great if you:

  • Have first-hand experience developing in CSS, HTML and/or JavaScript
  • Have the ability to build and execute design research methodologies or user testing protocols in a rapid development environment
  • Have demonstrated interest in tangential fields like typography, design research, big data, fine art, music, journalism, etc.
  • Have a background in Fintech or other financial related products


What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to create beautiful customer experiences
  • Dress codes don't apply here, being comfortable does
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • This isn't your typical "corporate" job. We work hard and we have fun!
  • We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (on pension & profit sharing), 4 weeks of vacation, personal & sick days, paternity/maternity leave top-ups and much more.


Location(s):  Canada : Ontario : Toronto 

As Canada’s international bank, we are a leader when it comes to inclusion. Scotiabankers hail from over 120 countries, speak more than 100 languages and serve over 23 million customers globally. As a highly diverse company, we know that an inclusive environment for employees and customers helps everyone achieve their best. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide a positive recruitment experience.

Job Segment: Content Strategy, Architecture, Strategist, Bank, Banking, Marketing, Engineering, Strategy, Finance

Apply now »
Find similar jobs: