Title:  Telecommunications Analyst, Scotiabank

Requisition ID: 231434

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Unified Communication Services Voice and Wireless Department in Canada / globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you?
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• To provide first and second level Telecommunications support as well as manage low to medium risk projects.
• Complete Telecommunication Move/Add/Change/Deletions to support Retail, Wealth and Executive Office provisioning and repair incidents that affect software and hardware
• Support services globally for Workspace ONE
• Manage Move/Add/Change/Deletions for all Corporate Cellular request, including support of Workspace ONE 
• Provide onsite technical support for Wireless device upgrades and oversee the preparation, packaging and shipping of Wireless devices to customers as needed.
• Analyze usage patterns and identify cost-saving opportunities across voice and mobile services
• Manage/Assist with telecom billing, contract compliance, and vendor management
• Manage/Assist with optimizing telecom expenses using Telephone Expense Management (TEM) system
• Maintain telecom asset inventory and lifecycle tracking within the Telephone Expense Management (TEM) system
• Collaborate with finance and IT teams to ensure accurate telecom chargebacks and budgeting
• Manages multiple tasks concurrently. Assist on complex problems where analysis of situation requires in-depth evaluation of various factors.  Escalates more complex problems to management for guidance. 
• Work with Senior team member to Plan large scale systems projects through vendor comparison and cost studies. 
• Determine course(s) of action that may fall outside of procedural and policy guidelines and standards and makes recommendations.
• Provides work leadership and training to more junior team members and business partners
• Maintains working relationships with key customers, clients, suppliers and contractors.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? 
• A good working Knowledge of mobile network technologies (e.g. 4G, 5G, LTE)
• Advance Knowledge/Proficient in managing Corporate Cellular Services
• Experienced with Mobile Device Management Tool Workspace ONE
• Experienced in Vendor Management/ Managed Services    
• Knowledge of Telephony Vendor systems and processes
• Knowledge and familiarity with Cisco CUCM
• Solid understanding of Regulatory bodies [internal and external] and Vendor contracts
• Expert Customer Service Skills with support ranging up to senior executive level
• Excellent communication, teamwork and interpersonal skills
• Strong problem-solving skills
• Strong analytical skills with experience in data analysis and reporting tools (e.g., Excel, Power BI)
• Skilled proficiency with MS Office (Word, Excel, PowerPoint, Outlook)
• Skilled proficiency of ticket tracking tool Service Now
• Good understanding of ITIL framework 
• Familiarity with telecom service contracts, SLAs, and dispute resolution processes

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.