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Title:  Technical Navigator

 

 

 

Requisition ID: 250112 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

The Global Operations Technology (GOT) team develops and manages innovative products designed to support the ever-changing threat landscape. We work in close partnership with our key Technology Partners throughout Scotiabank to drive technology on a global basis. We are key team members within Enterprise Technology to ensure business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

 

We are seeking an energetic, self-starter willing to take on a challenge!

This position will deliver against new initiatives that are widely used and integrated with the different line of businesses across Scotiabank. The portfolio spans across systems that keep the bank safe and secure.

 

The incumbent will manage, investigate, troubleshoot, test and coordinate with stakeholders and vendors to resolve reported application and system issues. This role will require the successful applicant to manage a workload of support incidents, system, maintenance/ upgrades and requests (e.g. access management, user provisioning and documentation) on a timely basis.

 

The individual must thrive on challenge, be proactive and dynamic, and demonstrate initiative and eagerness to learn.

 

 

In this role you will: 

 

  • Provide technical oversight and guidance across insider threat and internal fraud initiatives. 
  • Collaborate with architects, developers, and product owners to ensure solutions meet enterprise standards. 
  • Participate in Agile ceremonies, advising on technical feasibility and risk mitigation. 
  • Identify and resolve technical dependencies across teams and projects. 
  • Mentor and coach teams on best practices, security standards, and performance optimization. 
  • Support incident/problem resolution for critical technical issues when escalated. 
  • Drive continuous improvement in processes and technical delivery. Builds and maintains solid, professional working relationships with peers within the project management, development and business lines.
  • Excellent analytical and problem-solving skills. The successful candidate will configure applications for new stakeholders and provide ongoing maintenance (server patching, certificate renewals).
  • In addition to the configuration and maintenance of the system, the candidate will be required to troubleshoot to diagnose a variety of technical issues and coordinate with cross functional teams to manage the solution lifecycle.
  • Act as a liaison between business, vendor and technology groups during investigations as well as preparing various service requests.
  • Troubleshoot minor and major system problems in a timely manner and escalate to vendor for support when necessary.

 

 

Do you have the skills that will enable you to succeed in this role? 

 

  • SQL skills
  • Basic knowledge of MS windows, Linux, Networks
  • Knowledge of release management protocols
  • Bachelor's degree in technical fields such as computer science, computer engineering or related field required.
  • Minimum 8 years of experience in application support or incident management.
  • Working knowledge of collaboration and ticketing system tools(Confluence, Service Now, Jira), and monitoring tools (Dynatrace).
  • Understanding of Agile frameworks/techniques – Kanban and Scrum
  • Excellent problem-solving skills, have vision and innovative approach in resolving production issues, incidents, and the ability to convey them to our internal and external stakeholders.
  • Must be flexible to adapt to a dynamic environment, make quick and sound decisions under pressure.
  • Must be reliable, pro-active, results-oriented, customer-focused, and attentive to details.
  • Excellent time management and organizational skills
  • Strong English verbal and written communication skills
  • Conceptual knowledge of ITIL processes (Incident, Request and Change Management)
  • Working knowledge with version control systems (Azure/DevOps, Bitbucket)
  • Good understanding of how technologies and processes impact the client experience.
  • Experience working with local and remote teams
  • Bilingual English/Spanish language skills
  • Previous experience from other FIs

 

 

What's in it for you? 
 

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.   
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.   
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one. 
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


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