Title:  Technical Business Analyst

Requisition ID: 234544

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

Global Finance Technology primary role is to work with the Bank's finance community to redesign/re-engineer finance processes to enhance effectiveness and efficiency.  The unit is also responsible for developing and implementing Financial/MIS applications services to meet the changing needs of Finance and the Bank. These applications have an enterprise-wide user community, and are an integral part of Finance's performance measurement, reporting and control infrastructure.

The Role

• The purpose of this job is to provide a process centric approach to defining the business requirements for to support Banks Planning and Budgeting Initiatives.
• The incumbent draws on advanced knowledge of finance business processes to conduct requirements analysis, documentation and solution design.
• The incumbent works closely with other units in Finance, as well as Global Finance Technology, to ensure that proposed solutions align with the strategic direction for Finance's process and information technology platforms.
• The Business Analysis Specialist communicates project progress, as well as the status of issues that impact project scope, business value, risk and resources.
• In addition, the incumbent provides a high level of professional service to the finance user community, within EO as well as the Business Line's Finance functions, consistent with Technology standards.
• Knowledge of Hyperion Planning and Forecasting application.

Is this role right for you? In this role you will:

• System Analysis & Design: Conduct deep-dive analyses of business and technical requirements, ensuring scalable and efficient system designs.
• Technical Expertise: Develop, refine, and implement complex technical solutions using advanced methodologies and tools.
• Stakeholder Engagement: Collaborate with executives, business users, and IT teams to align technical solutions with organizational objectives.
• Process Optimization: Identify inefficiencies and recommend automation or process enhancements to improve system performance.
• Data Analysis & Reporting: Utilize advanced analytics to extract insights, forecast trends, and support business strategies.
• Technical Solution Design: Define system workflows, API interactions, and database structures, focusing on scalability, security, and performance optimization.
• System Integration & Interoperability: Develop strategies for integrating disparate enterprise systems, leveraging middleware, APIs, and messaging protocols such as REST, SOAP.
• Act as a liaison between business stakeholders and technical teams to ensure clear understanding of production issues.
• Analyze and classify incoming incidents (INCs) to identify patterns, recurring issues, and potential system problems.
• Manage the full lifecycle of incidents from logging to resolution and closure, ensuring compliance with SLAs.
• Monitor and triage incidents using ServiceNow, ensuring timely updates and escalations as needed.
• Collaborate with development and infrastructure teams to drive root cause analysis and permanent fixes.
• Maintain documentation of known errors, workarounds, and resolution procedures.

Do you have the skills that will enable you to succeed in this role?

We'd love to work with you if you have:

• Technical Proficiency: Experience with enterprise systems, databases, cloud technologies, and integration frameworks.
• Programming & Scripting: Experience with Python, SQL
• Business Acumen: Deep understanding of business processes, financial modeling, and strategic planning.
• Analytical Thinking: Ability to assess complex problems, propose innovative solutions, and implement with precision.
• Communication & Documentation: Exceptional ability to translate technical concepts into business-friendly insights.
• Proficiency in ServiceNow or similar ITSM tools for monitoring, reporting, and workflow management.
• Experience in classifying and categorizing incidents into system problems, enhancements, or user errors.
• Ability to interpret and enforce Service Level Agreements (SLAs) and ensure compliance.
• Excellent business communication skills—both written and verbal—for stakeholder updates and reporting.
• Analytical mindset with the ability to identify trends and propose improvements to reduce incident volume.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.   
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.