Title:  Technical Analyst

Requisition ID: 258348 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

@Bar IT Support is a dedicated team within Scotiabank’s Employee Digital Experience (EDX), focused on making technology simple, reliable, and empowering for our employees. Our @Bar model supports a building-level community engaged through an on-site support queue. We’re the front line for secure access to systems and applications, end-user computing issue resolution, and request fulfillment, and we take pride in delivering a consistently excellent IT experience through intuitive tools and hands-on, high-touch support.
We support the Bank’s employees Monday to Friday, 8:30 a.m. – 5:00 p.m. (excluding statutory/banking holidays), based at our downtown Toronto campus—working side-by-side with colleagues and technology partners to keep the employee experience running smoothly.

Based in our central @Bar hub, you’ll be part of a team that serves as the friendly, trusted first stop for employee technology support. You’ll diagnose and resolve endpoint issues, guide colleagues through solutions, and provide hands-on assistance across production endpoint systems (and select development environments) to keep people productive and connected.
Your support includes end-user technical assistance, proactive problem prevention, and software installation/updates in an 8:30 a.m. to 5:00 p.m. production environment. You’ll also partner with other technology teams to coordinate escalations, contribute to rollouts and upgrades, and help bring new initiatives to life—building broad exposure across the Bank’s technology landscape.

Is this role right for you? In this role, you will:
• You thrive on managing customer issues, resolving them directly or engaging internal resources to do so.
• Ability to be hands-on during mid to complex project deployments into production. This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
• You have a passion to ensure that all tasks are completed within a timely manner and all tasks are being logged through our Service Now ticketing system.
• You are empathetic and can portray an accurate sense of urgency and professionalism when interacting with customers.
• You enjoy sharing information and collaborate with members of the team to find innovative solutions.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
• You have at least 5+ years of hands-on technical working experience as a Desktop Technician in a large, fast paced, high demand corporate environment.
• You have at least 5+ years of hands-on working experience in utilizing your problem-solving & decision-making skills to provide both technical support and customer service.
• You have at least 5+ years of hands-on technical working experience in resolving technical issues related to Windows Operating Systems for PC’s & Macintosh iOS/macOS.
• You can demonstrate your technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PC’s, Laptops, Tablets, Networking & Printers.
• You also have working knowledge in the use and support of Office 365 (i.e., Microsoft Word/Outlook/Excel).
• You can demonstrate a good understanding of how to troubleshoot application issues.
• You have a solid track record when it comes to being very customer focused and having a good understanding of the needs of our customers.
• You possess excellent organizational skills to manage multiple complex initiatives.
• You can work with minimum supervision and in collaboration with a large team.
• Post-secondary degree in Computer Science or in a relevant field of study.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.