Title: Technical Analyst
Requisition ID: 239099
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Provide front-end technical support for Capital Markets business applications, focusing on Global FX Cash, eFX, and FX Options. Serve as the primary technical contact for stakeholders, ensuring timely resolution of production issues and supporting ongoing innovation.
In this role you will:
- Monitor, triage, and remediate production issues and requests according to priority and defined SLAs.
- Act as the main technical contact for allocated clients regarding new requirements, support, and project deliverables.
- Collaborate with teams across the firm to improve products and drive innovation.
- Directly interact with business stakeholders, including trading, sales, Middle Office, and Back Office users.
- Coordinate with team members in other regions (Toronto/India) for issue/task handovers and knowledge transfer.
- Maintain problem/task tickets with up-to-date status and detailed documentation of investigations and remediation.
- Assist with smaller enhancement work for the BA team when resource capacity allows.
- Provide flexible support, including on-call and weekend shifts during production releases and maintenance.
Do you have the skills that will enable you to succeed in this role?
- 3–5+ years of experience in a Finance/Capital Markets technology support role.
- Self-driven with strong communication, problem-solving, and multi-tasking skills.
- Ability to work independently and as part of a team.
- Experience with Jira, Confluence, and Service Now.
- Proficiency in SQL and Unix.
- Experience with Murex and WSS FX (preferred).
- Ability to work under pressure and remain calm.
- Confident and concise communication skills with both business and technical clients/colleagues.
What's in it for you?
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Job Segment:
Technical Support, Front End, Investment Banking, Bank, Banking, Technology, Finance