Title:  Sr Systems Support Analyst

Requisition ID: 242604

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Systems Support Analyst operates in a complex enterprise environment and plays a critical role in enabling release and change delivery for the Canadian Banking Line of Business. As part of a shared services team, this position focuses on core computing infrastructure and IT components, including multi-platform servers, enterprise applications, and host environments. The incumbent is responsible for championing Release and Change mandates through comprehensive pre-implementation analysis to ensure stability and compliance with enterprise standards. They also contribute to solutions that automate change delivery and streamline processes across test environments. This role requires close collaboration with application, engineering and infrastructure teams to provide input into solution design, operational processes, and best practices. This role works with cross-functional teams across various IT domains to maintain alignment with technology roadmaps and deliver robust, scalable solutions.

Is this role right for you? In this role, you will:

•    Responsible for the integration of application systems and infrastructure platforms for the Canadian Banking Engineering organization for test environments.
•    Responsible for identifying client issues, handling them effectively, envision and architect suitable solutions in collaboration with delivery teams, release and test environment management teams.
•    Champion business and infrastructure deliverables through monitoring cross-LOB changes to identify potential impacts, proactively resolving conflicts, and ensuring that all relevant changes are communicated and socialized effectively across stakeholders.
•    Work with IT stakeholders to implement modern support tools for release and test environment management in areas related to deployment, monitoring and operations.
•    Resolve business rule, information and application definition conflicts involving shared and dedicated testing environments, applications and resources.
•    Provide input on development project planning for alignment of target delivery dates with test environment management services.
•    Lead continuous improvement initiatives within the department to develop best practices, metrics and reporting on release performance and environment health to drive performance.
•    Innovate solutions to bring holistic release and change visibility into a single view from cross-platform operating models.
•    Design and implement solutions to evaluate change risk, risk budget and risk tolerance, including risk mitigation models.
•    Elevate visibility of change, change impact and change risk, to strengthen decision-making capabilities.
•    Provide reusable and where possible combined use systems to ensure services are provided at least cost to implement with a supportable operations model.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

•    Experience with release management tools such as ServiceNow and Jira for change and release tracking.
•    Scripting & programming languages such as Python, PowerShell.
•    Experience with PowerBI dashboard design and development.
•    Broad understanding of multi-platform, virtualization and cloud technologies.
•    Strong knowledge of ITIL processes for Change, Release and Configuration Management.
•    Working experience with Agile & DevOps practices and philosophies.
•    Skilled in risk and impact analysis for assessing release risks and dependencies.
•    Strong risk management and system reliability engineering acumen.
•    Intimate knowledge of Software Development Life Cycle.
•    Strong communication, both verbal and written skills for stakeholder engagement.
•    Experience in working with multiple cross-functional teams.
•    Strong problem solving, analytical mindset to troubleshoot complex issues.
•    Strong organizational skills to manage multiple priorities in fast-paced environment.
•    Strong influencing skills to drive cross-functional outcomes.
•    Post-secondary education in Computer Science, Engineering or technical equivalence.
•    5+ years in Information Technology systems support roles within enterprise environments.
•    3+ years in release management, test environment management, or automation.

What's in it for you?
 
•    Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
•    Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
•    Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
•    Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
•    Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.