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Specialist, Retail Learning Programs

Date: Jul 12, 2019

Location: Toronto, ON, CA

Company: Scotiabank


Requisition ID: 62970




We are committed to investing in our employees and helping you continue your career at Scotiabank.

The Specialist, Retail Learning Programs, is responsible for the maintenance and administration of the retail learning programs and changes across all delivery modalities including but not limited to: virtual classes, face to face classes, eLearning, simulations, learner activity guides, in-branch coach and job shadow guides.  The Specialist will work with the Senior Manager, internal & external partners and business stakeholders to implement identified changes



  • Responsible for the maintenance and updating of retail learning programs that support a customer focused culture across the Canadian Branch Banking network
  • Manages all maintenance requests through Workfront and provides monthly reports to the Senior Manager
  • Coordinates with the Learning COE and Learning Management System teams with the implementation of all complex and large content changes to the existing content in accordance with established guidelines & standards, where applicable and based on the extent of the changes.
  • Provides ongoing support and collaborates with partners in the retail network, product and technology groups to obtain content information when required
  • Prepares power point presentations for meetings when required
  • Assesses impacts, dependencies, and trade-offs across all learning programs when managing and making changes to the master content library of all 1000+ retail learning assets taking the different modalities into consideration
  • Creates communication and evaluation plans for learning programs and assists in the implementation across retail network when required
  • Supports the Senior Managers, Onboarding and Learning Delivery in resolving issues in regards to content that impacts the delivery teams
  • Manages the learning program pages on Scotiabank Live, including day-to-day maintenance, documents upload and working with the respective COE where required.
  • Supports learners requests received via email inboxes  
  • Raises awareness of leading trends and learning best practices to enhance the learner’s experience
  • Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct


Education / Experience Required:

  • Previous banking experience is a strong asset
  • Post-secondary Degree or Diploma in Business,HR or Learning 
  • Understanding and knowledge of Bank policies and procedures
  • Strong project management skills and ability to meet deadlines
  • Strong communication skills, both verbal and written


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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