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Specialist, Client Administration

Date: Jun 12, 2019

Location: Toronto, ON, CA

Company: Scotiabank






Requisition ID: 64146


Join the Global Community of Scotiabankers to help customers become better off.



The role of Specialist within Client Administration is to acquire an in-depth knowledge of our systems and processes to be able to generate reports, analyse data, answer questions regarding our procedures which may come from other departments, work on special projects including testing new product launches, tools, and documenting new procedures.The Specialist works as part of the team to complete daily tasks as well as independently when asked to work on adhoc tasks or projects.



Product Reporting : Generate the following reports

  • Specialty products reporting (daily/weekly/monthly/quarterly/annual basis) including:
  • Hedge & OM funds reporting review of subscription agreements
  • Preferred Pricing Programme reporting, review of client agreements
  • Automatic Rebalancing Program reporting, manual rebalancing analysis
  • Specialty product calculations reporting, including :
  • Account level management/dealer fees, management fee rebates, blended management fee rebates for family pricing, guaranteed amounts, ACB calculations
  • Semi-weekly estimate cash flow reports for product/portfolio managers
  • Pricing errors reporting (analysis, communication and correction), product rollovers, maturities & mergers
  • Improve management oversight & controls and improve administrator experience


Processing Support

  • Accurate processing of complex trades such as LOIs, pricing error corrections, management fee corrections, adjustments related to multiple tax years, adjustments on registered plans
  • Analysis of large scope errors such as incorrect distribution rate or missed management fee run and ability to provide processing solutions which reflect system capabilities
  • Manage escalated issues such as Service Request, work arounds for system issues
  • Provide processing support for day to day trading during peak volumes and as part of BCP
  •  Actively update Policies and Procedures and coach other teams based on trends found in errors to prevent service issues and rework


Regulatory and Compliance

  • Knowledge of regulatory products such as RESP, Estates, Locked in Plans, Pensions, TFSAs, RRIFs, etc.
  • Familiar with regulatory websites to be able to locate information as needed.
  • Perform all other duties and special projects as may be assigned 



  • Experience in Transfer Agency and Back Office Operations
  • Proficiency in Microsoft Office including Word, Excel, Access
  • Knowledge of the iFAST system considered an asset
  • Back Office Processing experience will be considered an asset
  • Understanding of Mutual Funds products and Operations




Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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