Title:  Specialist, Cash Management Client Services, Global Transaction Banking - Toronto

Requisition ID: 267006 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking 

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
The Service Officer, Cash Management Client Services provides support in the preparation, execution and daily monitoring of accounts, lending products, and day-to-day servicing requests for corporate clients of the Bank. The Service Officer demonstrates professionalism and commitment to achieving the highest levels of client satisfaction. 

What You'll Do

• Complete loan and overdraft set-up and maintenance, account closures, overdraft report monitoring, daily processing limit exceptions, PEGA case management, and Annual Review updates.
• Prepare and execute instructions in line with credit authorizations and Bank policies, ensuring all documents are accurate, complete, properly executed, and logged.
• Review complex credit authorizations, existing credit presentations, and security documentation, and work with Corporate Banking/Global Transaction Banking to resolve inconsistencies.
• Take ownership of inquiries, concerns, and complaints, resolving matters promptly and accurately.
• Maintain a strong working knowledge of Global Banking and Markets, Global Transaction Banking, security and collateral documentation requirements, and their impact on client transaction services.
• Stay current on manual and procedural changes and participate in coaching and continuous improvement initiatives.
• Adhere to established Service Level Agreements and escalation protocols.

What You'll Bring:

• Post-Secondary Education or a minimum of 2 years of relevant working experience in Financial Services or related industry
• Proven customer service and communication skills, with ability to prioritize. 
• Strong Communication (written & verbal) and Organizational Skills
• Knowledge of Microsoft Office (Excel, Word, and Outlook)
• Experience in Global Wholesale Operations, Global Transaction Banking, Global Banking and Markets, Commercial & Business Banking Operations, Retail Banking or Business Banking are an asset.

Working Conditions:
Work in a standard office-based environment; different shifts to accommodate hours of operation for Western & Eastern Canada may be required.  Operational Hours are between 11:30am to 8:00 pm

Interested? 
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! 

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you? 
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.