Title:  Service Reliability Engineer

Requisition ID: 192881

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a member of the Global Wealth Engineering Service Reliability monitoring team, the Service Reliability Engineer will work in collaboration with a team that will work with Senior management, peers, and business partners to continuously improve the stability, reliability and efficiency of our Global systems through Service Reliability Engineering (SRE) based principles and practices that will include continuous people, process and technology (automating all the things) enhancements in support of our rapidly changing technology product portfolio. 

You will work cross-functionally amongst a variety of teams and be a contributor in all significant engineering service or solution delivered to the Global Wealth Engineering teams and stakeholders.  You will also have an understanding ‘what could go wrong’, help to solve complex problems and have a flare for communicating and participating in discussions with technical and business partners. You will work directly with our Software Engineering teams to both maintain and operate our existing technology and build our next generation of technologies.

Is this role right for you? In this role you will:

• Work in collaboration with Senior Manager, Service Reliability Engineering as well as with software development, Quality, Product and Data Engineering teams to Champion SRE/ DevOps culture and practices
• Working closely with global and regional architecture boards, champion the definition and implementation of resilience patterns and policies for new and existing solutions
• Assist management of Service Level Objectives with senior development and business leads
• Assist and participate in initiatives to continuously refine our build, plan and deploy practices for improved stability, reliability, efficiency, repeatability and security. You’ll help to create plans, collaborate with other SROs and DevOps team members - coordinating activity with development and business leads to increase service levels, lower costs, and support delivery velocity objectives
• Working closely with Development and operations teams to assist troubleshooting of our most severe incidents – contributing senior stakeholder communication, driving problem-solving (e.g., log analysis, non-invasive tests) and debugging with best practice techniques
• Participate in prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks.
• Contribute to In-depth data analysis to gauge service trends and drive improvements.
• Play a key role in proactive communication of reliability, stability and efficiency results (based on Service Level Objectives), service health (via dashboards) key reliability risks and issues to senior business and technology stakeholders – to prioritize activity (based on trend analysis) and direct investment and action
• Contributing to the automated delivery of large-scale applications and continuous integration and delivery pipelines across multiple platforms
• Assisting in improving infrastructure automation, efficiency, and cost

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Experience with ITSM tools (ServiceNow, a plus) with strong understanding of SRE and service management principles
• Capability of working in a complex and fast paced environment
• Degree in Computer Science, Engineering, or equivalent experience. ITIL V3 Foundation Cert. in ITSM would be an asset
• 1-2 years’ experience in IT
• Well-rounded knowledge of large-scale infrastructure solutions
• Experience using Jenkins, Bamboo or other CI Tools
• Experience with GCP/Azure/AWS
• Experience with data mining, analysis, and reporting (Power BI)
• Experience working in an Agile environment
• Experience with monitoring/observability tooling such as Dynatrace, DataDog, Splunk, AQA, OpenTelemetry, etc.
• Experience with automation, orchestration (Ansible), and code scripting (Shell)
• Experience in at least one high level programing language such as Python or Go
• Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
• Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
• Spanish language skills are an asset

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid  

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.