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Title:  Senior UX Researcher, Digital Factory

Requisition ID: 35303


At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here—and it starts with you.

We believe that the pathway to success is paved with user feedback, so we’re constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.

As the Senior User Experience Researcher, you will help elevate the practice of UX research within Scotiabank. You will be part of the Design Community of Practice at the Digital Factory and will provide support for multiple product teams made up of designers, product managers, and engineers. You will conduct research using a variety of methods to verify mental models, validate concepts, and support the ongoing development and improvement of Scotiabank digital products. You will work closely with our accessibility team to evaluate products to ensure that they encompass inclusive design principles. You will contribute your research expertise towards new initiatives to help us create useful, usable, and delightful new products and features for our customers. You’ll collaborate with our team of data scientists to validate findings through triangulation of mixed methods data, and inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.


What you’ll do:

  • Conduct usability research remotely and in person for both ongoing and new initiatives.
  • Conduct inclusive usability testing to ensure that Scotiabank products work for everyone, regardless of ability.
  • Work closely with the product team by participating in project kickoffs, design critiques and ideation sessions, by disclosing findings and insights from research, and sharing key feedback from users.
  • Engage with project teams to determine testing needs, validating insights, identifying the most appropriate testing methods for each project, create test plans, generate recruitment screeners, moderate tests, analyze results, compile reports, and present findings.
  • Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions
  • Generate insights that both fuel ideation and evaluate designs
  • Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
  • Work cross-functionally with design, product management, data science, content strategy, engineering and marketing
  • Act as a thought leader in domain of research, while advocating for people who use our products
  • Mentor other researchers, and maintain our team's high standard of work


What type of person are we looking for?

  • You are a great communicator.
  • You are comfortable with an iterative design process with ample discussion.
  • You take initiative, bring ideas to the table, and own their projects.
  • You value open communication and working on an exceptionally transparent team.
  • You like to collaborate and strive to make others successful.
  • You have a sense of humour.
  • You enjoy being part of a tight-knit community.

Do you have the skills that will enable you to succeed?

  • You have a B.A/B.S. in a human behavior related field, such as human-computer interaction, psychology, sociology, communication, information science, media studies, computer science, or economics
  • You have 5+ years of experience in applied product research.
  • You have experience with user research supporting accessibility.
  • You enjoy collaborating closely with designers, developers, product managers, and other disciplines to design, implement, and track new products or experiences.
  • You have research experience in a product development or service design context.
  • You have hands-on experience scoping and prioritizing research questions, research planning, data gathering, analysis, summarizing, and sharing findings.
  • You have a desire to continually experiment with and develop new methods.
  • You have examples of how you influenced teams or companies to become more people-centred.
  • You love asking questions, seeking answers, and working with others to solve difficult design problems.


What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to create beautiful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • Dress codes don't apply here, being comfortable does
  • Free shuttle service to and from Union station
  • Onsite cafeteria with a chef!
  • Onsite fitness center
  • This isn't your typical "corporate" job. We work hard and we have fun!
  • We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (on pension & profit sharing), 4 weeks of vacation, personal & sick days, personal development funding, paternity/maternity leave top-ups and much more


If you’re interested in helping us shape the future of banking, click the “Apply now” button to submit your application. We are hiring for a variety of high impact technical roles (design/agile/full stack/DevOps). If you are curious but aren’t sure this role is right for you please contact us anyway - we’re moving fast and looking for hard-working and innovative individuals to take us to the next level.

Location(s):  Canada : Ontario : Toronto 

As Canada’s international bank, we are a leader when it comes to inclusion. Scotiabankers hail from over 120 countries, speak more than 100 languages and serve over 23 million customers globally. As a highly diverse company, we know that an inclusive environment for employees and customers helps everyone achieve their best. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide a positive recruitment experience.

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