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Title:  Senior UX Researcher, Digital Factory (12-14 month contract)




Requisition ID: 90164


At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here—and it starts with you.

We believe that the pathway to success is paved with user feedback, so we’re constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.

If you’d like to learn more about our Digital Banking career opportunities, explore our Communities of Practice, or hear from our leaders, check out our Technology at Scotia career page.



For this position, we are looking for an experienced User Experience Researcher who will help elevate the practice of UX research within Scotiabank. As a Senior UX Researcher you will be part of the Design Community of Practice at the Digital Factory and a team of UX Researchers providing support for multiple product teams made up of designers, product managers, and engineers. You will conduct research using a variety of methods to verify mental models, validate concepts, and support the ongoing development and improvement of Scotiabank digital products.

You will partner with our accessibility team to evaluate products to ensure that they encompass inclusive design principles. You will contribute your research expertise to new initiatives to help us create useful, usable, and delightful new products and features for our customers. You’ll collaborate with our team of data scientists to validate findings through mixed methods, as well as collaborate with our Design Strategy and Product Strategy partners to ensure we are incorporating a long-term strategic view in our work. You’ll inspire change at all stages of product development by delivering compelling written, in-person and visual presentations of your findings. You should have broad skills in qualitative and design research methods and a good understanding of quantitative concepts as well.


Is this role right for you?


  • Provide guidance, support, and mentoring for other researchers on the team.
  • Conduct remote and in-person research using a range of methods.
  • Drive inclusiveness in principle and practice.
  • Conduct usability testing to ensure that our products work for everyone.
  • Lead workshops and other group activities that help build team consensus around research, vision, and customer needs.
  • Create strategic connections with other teams to help foster customer-focused design and create opportunities to increase visibility into the team’s activities.
  • Participate in project kickoffs, design critiques and ideation sessions. Use these and other opportunities to share findings and insights from research, and share key feedback from users.
  • Incorporate a “continuous discovery” approach to informing and guiding product design and development.
  • Work with project teams to determine research needs, identify the most appropriate methods, create protocols and plans, generate recruitment screeners, moderate sessions, analyze results, compile reports, and present findings.
  • Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions
  • Generate insights that fuel ideation
  • Evaluate designs through testing, reviews, and critiques
  • Conduct research using a wide variety of qualitative methods and a subset of quantitative methods (such as surveys)
  • Work cross-functionally with design, product management, data science, content strategy, engineering and marketing
  • Act as a thought leader in research
  • Advocate for the people who use our products
  • Contribute to the conversation around best practices around how to build the best software for customers



Do you have the skills that will enable you to succeed?


  • Research experience in a product development or service design context
  • Hands-on experience gathering requirements, prioritizing, planning research, identifying and recruiting the perfect participants, gathering data, analyzing & summarizing results, and sharing findings
  • Comfort making design recommendations based on research and best practices
  • Familiarity with combining qualitative and quantitative data
  • A desire to continually experiment with and develop new methods
  • Examples of how you influenced teams or companies to become more people-centred
  • A love of asking questions, seeking answers, and working with others to solve difficult design problems
  • B.A/B.S. in a field related to human behavior, such as HCI, psychology, anthropology, sociology, communication, information science, media studies, computer science, or economics
  • 5+ years’ experience in product research and usability evaluation



What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *


*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


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