Title:  Senior Technical Analyst

Requisition ID: 261831 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Technical Analyst supports the stability, performance, and reliability of enterprise cloud-based systems by combining technical analysis, operational support, and system coordination. 

This role focuses on analyzing issues, supporting operations, and collaborating with engineering and application teams to ensure smooth system functionality. You will contribute to improving operational processes, monitoring system health, and supporting cloud-based environments. 

You will also assist in implementing tools, documenting processes, and supporting monitoring capabilities to enable effective response to operational events. 

Is this role right for you? In this role, you will: 

• Support system reliability and operational stability across infrastructure and applications 
• Assist in identifying opportunities to improve system performance and availability 
• Analyze and troubleshoot system issues, coordinating resolution with engineering teams 
• Follow established best practices for system reliability and operational support 
• Support the operation and maintenance of cloud environments (Azure and/or GCP) 
• Assist in monitoring system health using observability and alerting tools 
• Help coordinate activities related to performance, access management, and recovery processes 
• Contribute to documentation of system configurations and operational procedures 
• Participate in incident, problem, and change management processes 
• Support incident triage, investigation, and documentation of root causes 
• Maintain and update runbooks, knowledge articles, and operational documentation 
• Coordinate with stakeholders to ensure timely resolution of production issues 
• Collaborate with engineering and application teams to support system enhancements 
• Analyze trends in incidents and system performance to recommend improvements 
• Support implementation of process improvements and operational efficiencies 
• Participate in Agile ceremonies and team discussions 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: 

• 3–5 years of experience in Technical Systems Analysis, IT Operations, or related roles 
• Experience supporting enterprise applications or cloud-based systems 
• Strong analytical and problem-solving skills 
• Effective communication and stakeholder coordination skills 
• Basic working knowledge of Microsoft Azure and/or Google Cloud Platform (GCP) 
• Familiarity with cloud environments and distributed systems concepts 
• Exposure to containerized environments (e.g., Kubernetes) is an asset 
• Understanding of system availability, reliability, and security fundamentals 
• Familiarity with Infrastructure-as-Code concepts (e.g., Terraform) and CI/CD pipelines 
• Exposure to version control systems (e.g., GitHub) 
• Basic scripting knowledge (PowerShell, Python, or Bash) is an asset 
• Awareness of automation and configuration tools 
• Experience with monitoring and alerting tools (e.g., Dynatrace or similar) 
• Understanding of incident, problem, and change management processes 
• Ability to analyze logs and system metrics for issue investigation 
• Experience working in Agile or Lean environments 

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.   
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration. 
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.