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Title:  Senior Product Manager, Scotia Digital




Requisition ID: 121045

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


The Senior Digital Product Manager in charge of the Conversational Banking space will lead the building of how we help banking evolve from one off interactions across channels to conversations that span all of our customer’s interactions with the bank – online, branch, contact center, advisors, advice. In order to get this done, they will need to develop a compelling product vision, strategy, roadmap, define key business objectives (OKRs) for their product. Leveraging their deep understanding of their product and working alongside Analytics, Design and Content specialists, they will assume end-to-end ownership of this new product leading cross-functional teams to continually prioritize the direction and desired outcomes. In parallel and leveraging their ability to organize and motivate teams, they will work with Product lines, Bank Stakeholders, Software Developers and Designers to translate customer journey directives into actionable backlog deliverables and follow through to completion.

Is this role right for you?

  • As part of the digital product team, lead the definition of a multi-year vision, strategy and roadmap for owning areas and create/maintain a detailed prioritized product backlog
  • Collaborate in the initial and continuous Discovery of what true conversational banking is and how it will evolve and shape the way we bank. 
  • Leverage customer insights from user experience research and analytics to iteratively drive continuous solution improvement
  • Establish a close relationship with business lines to understand the business direction and use that as one of the inputs to prioritize their roadmap
  • Facilitate problem solving as required, working closely with design, development and delivery teams on implementation challenges
  • Engage day-to-day with the scrum teams writing and clarifying user stories, participating in sprint planning and reviews, backlog grooming and prioritization
  • Engage with analytics teams to establish, measure and analyze key performance indicators (KPIs) for new features
  • Understand and keep up-to-date with emerging technologies, trends and innovative solutions especially in the mobile space being implemented across the industry
  • Coach team members and help with their development / desired outcomes as required

Do you have the skills that will enable you to succeed in this role?

  • 4+ years of experience working as a product manager shipping consumer facing software solutions; experience working on digital products, preferably in the consumer space is a plus
  • Experience with virtual assistants, machine learning, artificial intelligence, google dialog flow is a great asset
  • Strong problem solver with ability to lead the team to push the solution and progress
  • Excellent organizational and analytical skills with strong attention to detail
  • Curious and experimental mindset to drive innovation amidst uncertainty
  • Strong verbal and written communication skills with the ability to engage and influence stakeholders at different levels in the organizations
  • Experience with Agile methodologies preferably scrum
  • Technical knowledge with understanding of systems, design and architecture

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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