Title:  Senior Product Manager, Digital Assistance

Requisition ID: 265099 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

We are seeking an experienced Product Manager to help shape and grow our Digital Assistance portfolio, spanning search, help centre, chatbot, and virtual appointment management. This role requires a strong product foundation, a customer-first mindset, and the ability to deliver intuitive digital experiences that help customers find information, complete tasks, and connect with the right support. The successful candidate will be a strong cross-functional partner with excellent communication skills and the ability to drive outcomes in a complex, fast-paced environment.

Is this role right for you? - In this role you will:

• Lead discovery to identify opportunities, validate hypotheses, and improve the Digital Assistance portfolio across search, help centre, chatbot, and virtual appointment experiences.
• Own and manage the product roadmap, ensuring timely delivery of high-quality releases.
• Define and prioritize features that deliver seamless, effective, and customer-focused experiences across the portfolio.
• Provide clear, consistent updates to stakeholders and maintain alignment across the organization.
• Present product strategy, priorities, and progress to internal and external stakeholders with clarity and confidence.
• Partner with engineering, design, content, analytics, and business teams to scope and deliver capabilities aligned to customer and business needs. 7. Champion a customer-centric approach and continuously optimize experiences through user feedback, experimentation, and performance insights.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Bachelor's degree in a relevant field or equivalent experience.
• 5+ years of product management experience, preferably in digital products, self-serve experiences, customer assistance, or FinTech.
• Strong familiarity with digital product development and agile delivery practices.
• Proven ability to lead cross-functional collaboration and influence stakeholders across levels.
• Strong communication, presentation, and problem-solving skills, with the ability to simplify complex concepts.
• High ownership, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.