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Title:  Senior Product Designer, Scotia Digital

 

 

 

Requisition ID: 122263

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

The Scotia Digital Identity and Conversation Journey is looking for a Senior Product Designer, Conversational Banking. Our mandate is to elevate trust and deepen relationships in every interaction – one way we are doing this is by empowering our customers to interact with us in new ways.

 

We’re looking for a seasoned designer to join the team and bring their experience in Conversational User Experience to guide the design and experience strategy for our exciting upcoming conversational banking initiatives. Work with us to define the future of Conversational Banking at Scotia Digital and build experiences that will touch millions of customers every day.  

 

As a Senior Product Designer, you will:

  • Participate and influence the design decisions for banking digital experiences that touch millions of our customers every day.
  • Understand our customers motivations and needs, leveraging rigorous design research and usability principles along with your intuitive design sense.
  • Consider customers interactions and journeys and act as an advocate for their constant improvement through accessible and inclusive design principles and implementation.
  • Partner and collaborate with Product management, Engineering, Marketing, Analytics, and other key players to envision and build products that make our customer’s experience useful, engaging, and effective while supporting our business goals.
  • Support and communicate with your scrum team partners (product managers, engineers, business lines) through the conception, build and release of software features.
  • Engage with developers, business, and quality assurance analysts to understand our platform's capabilities, communicate design specifications, and verify implemented designs.
  • Produce compelling visual deliverables to illustrate desired customer experiences and provide detailed specifications for software developers.
  • An active participant in our design community by providing feedback to your fellow Designers.
  • Practice empathy and the ability to actively listen and consider other people’s points of view.
  • Be responsible for synthesizing research outcomes into viable product experiences by defining the scope and needs of customer testing, engaging help from our design research team and ensure that insights are reflected as part of your design work.
  • Perform in an open environment, striving to be persuasive and engaging while being self-driven.
  • Provide feedback and coaching to other Designers at different levels of experience.
  • Perform in an open environment, striving to be persuasive and engaging while being self-driven.
  • Drive Lean/agile UX approaches pervasively throughout the product lifecycle; helping designers to become the collaborative glue that facilitates decisions across the dimensions of value, usability, and feasibility.
  • Partner and collaborate with key players across Scotia Digital including product management, engineering, analytics, as well as within the Design Community of Practice (Marketing, Research, Accessibility, Content, Service Design) to ensure that the group is aligned and engaged to deliver results supporting our business goals.
  • Demonstrate leadership on supporting and communicating with your partners and executives frequently and efficiently.

 

Do you have the skills that will enable you to succeed? We’d love to work with you if you have:

  • Bachelors or master’s degree in Design, Humanities, Systems engineering or related fields (or equivalent work experience).
  • Ability to communicate concepts, ideas and strategies using rapid visual design techniques.
  • Experience and interest designing for, and working with, conversational user interfaces.
  • Ability to work within the constraints of a Design System with flexibility, and a desire to push existing standards to the next level by contributing back to our Design System library.
  • A positive and resilient personality with a growth mentality. You must be able to embrace feedback and have a desire for continuous improvement.
  • A demonstrable history of applying design thinking tenets and user centered design principles to design problems.
  • A portfolio of work (professional and/or personal) which presents the story of projects you have worked on, your role, and examples of your problem-solving methods from low-fidelity sketches to detailed designs.
  • We are looking for a fast learner who has an appetite to uncover what’s behind both, simple and complex financial solutions.
  • Expertise in the use of digital design and prototyping tools such as Figma, Sketch and/or Adobe Creative Suite, Invision, Axure, Proto.io, etc.
  • Expert understanding of Human-centred Design practices, including Design thinking methodologies, research, and user testing protocols, as well as Agile frameworks.
  • Ability to plot and map a user journey from product discovery through enrollment, down multiple engagement routes and through to journey completion.
  • 5+ years of professional experience designing responsive web and/or native mobile software applications.
  • A high level of technical acuity with a thorough understanding of front-end technologies and will factor it into your work limitations and constraints knowing when to push boundaries.

 

Interests and skills that will improve your chances of working with us

  • Studies and/or experience in complementary fields to Product Design, like visual design, animation, research, data analysis, applied arts, writing and communications, etc.
  • Experience or background in FinTechs or other financial related product fields.

 

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation.

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


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