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Title:  Senior Market Segment Manager - Platform Organization

 

 

Requisition ID: 77842

 

Join the Global Community of Scotiabankers to help customers become better off.

As Scotiabank’s engine of modernization, the PLATO platform enables technology teams to build software quickly and securely using modern practices. PLATO is an integrated set of technical capabilities, services and processes that encapsulate critical enterprise functions through standardization, re-use and automation.

The PLATO team is comprised of engineers, problem solvers, agilists and creatives in roles such as Enterprise Platform Engineering and Architecture, Enterprise Data Services, Cloud Infrastructure and Architecture, Product Engineering, and Product Management. Together, the team provides the platform that enables the Bank to deliver transformative experiences that help our 24 million customers become better off.

Interested in joining an agile team that’s impacting change for our customers around the world? Watch our video

Scotiabank’s Platform Organization (PLATO) is a technology modernization department in the Information Technology & Solutions group that is working to define the future of technology in banking, and create a better customer experience.   We are looking for individuals with passion for innovation and revolutionary ideas to join our team in our journey to modernize the Bank.

 

You have a natural curiosity about emerging technologies and how they can be used to improve people’s lives. You are familiar with product development methodologies and technical considerations within financial services. You employ strong influencing skills to negotiate with all levels of leadership to obtain commitment to your approach.  You take seriously that you are a custodian of your customers’ well-being and an integral part of your business’s success and proactively seek to align the two at all times.

 

Mandate:

 

As a Senior Market Segment Manager, your mandate is to participate in the creation, and orchestrate the delivery of your markets’ annual modernization and NPS plansTo execute your mandate, you will work with cross-departmental team in 3 or more markets (technology organization) within one or more line of business. 

 

Accountabilities:

 

  • Deliver on 100% of the commitments you make to your markets and colleagues
  • Participate in the development of annual market plans which specify modernization and NPS goals, specifically contributing ideas for goals and programs which have SMART goals attached to them
  • Deliver on programs to achieve the goals laid out in the annual market plans to which you contributed
  • Define and execute on plans to create market profile documentation that is part of the PLATO on-boarding package, to familiarize new PLATO team members with an overview of business and technology group strategies and goals, key stakeholders and other important information, relevant to internal PLATO team members
  • Understand the roles and superpowers of colleagues in other parts of PLATO and EA as well as other areas of IT (e.g. IS&C and GTS) to leverage them in the delivery of your programs
  • Seek to understand the business strategies and goals as well as operational models of your line(s) of business and adapt your programs to them, to maximize their probability of success and relevance to business constituents
  • Manage the annual benefits profile of your market, and prepare an annual presentation to Market leadership

 

 

Qualifications:

 

  • Undergraduate degree in Marketing, Business, Science, Engineering or related field
  • 5+ years’ experience in a customer-facing delivery or market engagement
  • Knowledge of Agile, Product, and traditional delivery frameworks
  • Experience working in, and influencing, cross-functional, matrixed teams
  • Experience working with senior leadership and influencing decision making at that level
  • Experience in financial services industry is an asset
  • Spanish language skills are an asset
  • Excellent communication skills (verbal, written, and presentation)
  • Excellent ability to analyze data and translate findings into strategic planning information
  • Depth of knowledge of customer engagement tools and methodologies

Location(s):  Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

 

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

 


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