Title:  Senior Manager - Sustainment & Control (GWO)

Requisition ID: 265789 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

As Senior Manager, Sustainment, Controls & Data Operations, you will lead the governance, controls, reporting, and data management functions supporting Corporate Lending Services (CLS). The team supports corporate banking clients across Canada, the U.S., the U.K., and Latin America, servicing syndicated, bilateral, and participation loan facilities.

Reporting to the Director, you will be responsible for strengthening operational controls, enhancing data quality, overseeing reporting and analytics, supporting audit and regulatory activities, and driving process improvement initiatives across the CLS operating model.

Is this role right for you? In this role, you will:

Controls & Governance

• Lead the design, implementation, and ongoing enhancement of the CLS control framework
• Develop and maintain Standard Operating Procedures (SOPs), controls documentation, and training programs
• Coordinate internal and external audit requests, regulatory reporting activities, management control reporting, and governance reviews
• Monitor operational risks, control effectiveness, and remediation activities
• Ensure adherence to regulatory requirements, internal policies, and operational risk standards

Reporting & Analytics

• Lead the development and management of Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), productivity metrics, and operational reporting
• Deliver meaningful business insights and analytics to support decision-making, resource planning, risk management, and operational performance
• Enhance reporting capabilities through automation, standardization, and improved data governance practices
• Provide management reporting and trend analysis to senior stakeholders

Data Operations & Quality Management

• Lead LoanIQ data governance and data quality initiatives using established Data Stewardship frameworks
• Develop controls and processes that improve data integrity, ownership, consistency, and operational efficiency
• Partner with Operations and Technology teams to identify opportunities for automation and process optimization
• Support initiatives aimed at reducing manual processes and strengthening operational resiliency

Operational Support & Process Improvement

• Oversee coordination of non-production activities, including cash reconciliation exceptions, audit activities, regulatory requests, and operational reviews
• Partner with BAU teams to ensure operational exceptions are identified, tracked, and resolved appropriately
• Drive continuous improvement initiatives focused on efficiency, scalability, controls, and client service
• Support strategic initiatives and transformation programs impacting Corporate Lending Services

Leadership

• Lead and develop a team responsible for sustainment, controls, reporting, and data management activities
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence
• Support employee development through coaching, succession planning, and ongoing capability building

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• University degree in Finance, Business, Economics, or a related discipline
• Experience in corporate banking, loan operations, commercial lending operations, or capital markets operations
• Strong understanding of operational controls, governance frameworks, audit management, and risk management principles
• Experience developing and managing KPI, KRI, and operational reporting programs
• Experience leading process improvement, operational excellence, or transformation initiatives
• Strong analytical skills with experience interpreting operational and performance data
• Experience with reconciliation processes, exception management, and operational controls
• Familiarity with LoanIQ or similar commercial lending platforms is considered an asset
• Advanced Microsoft Excel and reporting tool proficiency
• Strong stakeholder management, communication, and leadership skills
• Proven ability to lead teams and influence outcomes across multiple business functions

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.