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Title:  Senior Manager - Process Redesign - SWM Modernization


Requisition ID: 167875

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.


As a key member of the SWM Modernization Journeys team, this role is responsible for leading in the redesign of key journeys and processes that will increase productivity for our advisors, enhance the client experience, and attain efficiencies for our back-office. This includes working with SWM businesses and key control / support partners across Compliance, Legal, Internal Controls, Operations and Technology to continuously review and improve our front / back-office processes, work flows and systems, while applying a risk-based lens to meet regulatory requirements. 

•    Leads by example in driving a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
•    Manages ambiguity, ensures team effectiveness and results; analyzes performance metrics to appropriately adjust team focus.
•    Engages with business and control/support partners to identify improvement opportunities across key ‘journeys’ and workflows including client onboarding, account reporting and maintenance, and transacting. 
•    Develops recommendations for process and technology changes to realize the target state journeys, that can be implemented through quick wins as well as mid- and long-term solutions. 
•    Leads cross-functional teams of business and control / support stakeholders to implement proposed solutions, including overall project management and coordination of process documentation, communications, and training activities. Works cross-functionally to eliminate risks and barriers that could negatively impact initiatives. 
•    Actively engages 1st and 2nd Line Supervision / Compliance teams to capture any new regulatory requirements and align on resulting process and technology changes that limit impact to the field.
•    Understand how the Bank’s risk appetite framework and risk culture should be considered in day-to-day activities and decisions.  
•    Actively pursue effective and efficient operations of your respective areas in accordance with the Bank’s values, Code of Conduct and Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance and AML/ATF/sanctions and conduct risk.  

Education / Experience / Other Information
•    University degree with minimum 5 years related experience
•    In-depth knowledge of SWM businesses, operational processes, client journeys and regulatory environment 
•    Ability to challenge the status quo and develop innovative solutions 
•    Solid understanding of strategic and operational aspects of SWM and inter-related business line partners (i.e. policies, procedures, operational processes, systems and technology etc.)
•    Highly organized and able to handle a large number of concurrent high priority activities and requests
•    Strong interpersonal skills 
•    Strong data analysis skills
•    Strong negotiation and influencing skills to engage and influence stakeholders collaboratively at all levels of the organization
•    Excellent written and oral communications design and delivery capabilities


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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