Title:  Senior Manager, SAM Remediation & Operations

Requisition ID: 260767 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The SAM Senior Manager provides strategic and operational leadership for SAM execution, ensuring discovery, remediation, lifecycle management, and operational processes deliver measurable risk reduction and compliance outcomes.

Is this role right for you? In this role, you will:
• Own and oversee the end‑to‑end SAM remediation and issue‑management delivery model, including discovery‑related issues, data quality remediation, prohibited software management, and operational tracking to closure 
• Ensure effective remediation of discovery, data quality, and compliance risks
• Maintain a strong enterprise audit and compliance posture
• Partner with SAM teams, Other IT, Security, and Business stakeholders to drive outcomes
• Report on operational performance, risk reduction, and continuous improvement
• Leading remediation, operations, and lifecycle management teams
• Acting as escalation point for audits, operational risks, and stakeholder issues
• Overseeing prohibited software management and remediation outcomes
• Driving process, tooling, and capability improvements
• Coaching and developing SAM team members

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• 8+ years of progressive experience in Software Asset Management, IT Asset Management, or related technology operations roles
• Demonstrated leadership experience managing operational, remediation, or compliance‑focused teams in a complex enterprise environment
• Proven experience leading SAM or other tech remediation activities, including:
o Discovery and data quality issue resolution
o Non compliance technology remediation
o Audit and risk response support
• Strong understanding of SAM operating models, with clear separation between:
o Remediation and operational execution
o License reconciliation, entitlement management, and request intake (owned by other functions)
• Hands‑on experience working with enterprise SAM platforms (e.g., ServiceNow SAM Pro or equivalent) to support operational issue tracking and remediation
• Strong knowledge of IT service management practices, including incident, problem, and task management workflows
• Ability to partner effectively with IT Operations, CMDB, Security, Procurement, and Business stakeholders
• Strong analytical, prioritization, and decision‑making skills, with the ability to manage competing operational risks
• Excellent communication skills, including the ability to provide clear, executive‑level reporting on remediation status, risk, and outcomes

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.