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Title:  Senior Manager Lab Leader




Requisition ID: 79275


Join the Global Community of Scotiabankers to help customers become better off.



  • The purpose of this role is to lead the Payments Modernization team by providing direction, leadership and oversight of Payment Enhancements Lab & its modernization objectives:
    • Modernization of our legacy systems & infrastructure in order to prepare us for the increasing demand for real-time payments
    • Continuing to deliver business value to new and existing customers incrementally, with shorter lead-times
    • Increase our focus on technical excellence and practices that help drive continuous improvement in our business agility and lead us to better outcomes


Is this role right for you?

  • Manage a team (8+ individuals) by coaching, mentoring, training and assigning tasks in line with department objectives
  • Role model of agile delivery framework; candidate must be able to champion the Agile mindset, methodologies, and ceremonies. The candidate will need to be well versed in guiding the team through prioritization, story mapping, planning, stand-ups, reviews, retrospectives and other activities developed by the team
  • Stand-up thorough and detailed operational model and procedures for incident and problem management; the incumbent must have proven interpersonal, communication, and negotiation skills to build consensus and obtain cooperation from associated teams (ie. Infrastructure, vendor, etc)
  • Manage vendor relationship and project work assignment to ensure collaboration punctual delivery of code releases, bug fixes, etc; candidate must be able to develop and improve on their Vendor management
  • Responsible for timely resolution of internal/external issues, ensuring solutions provided to the business meet best practices, quality and security standards
  • Lead regular touch-base with stakeholders for Production incident debriefs and prioritize application enhancements/fixes if identified
  • Actively pursues effective and efficient solutions while ensuring the adequacy and effectiveness of day-to-day controls to meet business obligations
  • Leverage use of Bank standard solutions for story/task, incident, work management (ie. JIRA, Confluence, ServiceNow, etc.)
  • Independently support the implementation of application enhancements to resolve complex, multi-faceted problems to meet the business or technology needs; applying their knowledge and experience to the design of methodologies, models, and/or systems solutions 
  • Champion a high-performance environment and implement a people strategy that attracts, retains, develops and motivates your team by fostering an inclusive work environment
  • Ensure specific individual goals, plans and initiatives are executed and delivered in support of the team’s business strategies and objectives
  • Encourage continuous improvement through regular peer-to-peer feedback


Do you have skills that will enable you to succeed in this role?

  • The incumbent must be a creative, self starting, results oriented and highly motivated individual with very good analytical skills
  • 7+ years of related experience in progressing roles, including 2+ years as team lead or similar; preferably in large scale organizations
  • Experience with major incident management from initiation to resolution
  • Leadership experience in Agile/Scrum delivery model
  • Process knowledge in relation to scheduling, budgeting, resource allocation, risk management/systems, design/change management and release management
  • Must possess strong technical knowledge of system integration
  • Good understanding of the Bank’s business units, products, and services
  • Good understanding of the Bank’s operations and controls
  • A recognized under-graduate degree or equivalent in relevant discipline
  • Agile certification / project management certification is an asset


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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