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Senior Manager, eCommerce and Operations, Digital Factory

Date: Aug 8, 2019

Location: Toronto, ON, CA

Company: Scotiabank





Requisition ID: 63768


At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here—and it starts with you.

We believe that the pathway to success is paved with user feedback, so we’re constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.

If you’d like to learn more about the Digital Factory workspace, our Digital Banking career opportunities, Communities of Practice, and open source projects, check out our microsite:


As the Senior Manager, eCommerce and Operations you will be responsible for providing oversight and coordination of Scotiabank’s eCommerce platforms from strategy to delivery, through to optimization aimed at delivering revenue-driving initiatives and a seamless customer experience.


Is this role right for you?

  • You will work with cross-functional stakeholders to oversee the management of all content across our public websites
  • Lead a team of content managers aimed at defining optimal end-to-end digital customer journeys to accelerate acquisition and upsell, increase customer satisfaction, loyalty and advocacy.
  • Support the accelerated adoption of the eCommerce channel, building strategies that focus on a seamless customer experience for both new and existing Scotiabank customers
  • Support the operations, execution, and performance of Scotiabank’s global e-commerce (.com) platforms. 
  • Identify system enhancement opportunities in an effort to create and set-up efficiencies and a seamless customer experience
  • Provide support in the development of personalization and A/B testing framework, as well as, the development and management of a matrix of prioritization across all product lines
  • Thoroughly understand the competitive landscape primarily focused on navigation and customer experience, and make recommendations and enhancements 
  • Develop leading-edge strategies to expand our reach, impact, and quality of online or digital customer engagement. Define levers that will aid in facilitating transaction as well as boosting sales. 
  • Gain a first-hand understanding of how customers engage with the brand across all touch points and draw conclusions to continually evolve, improve, and optimize customer experience. 
  • Act as a strategic partner to marketing counterparts to enhance campaign experiences and improve impact acquisition and engagement of Scotiabank customers.
  • Collaborate with the Design team to incorporate best practices and competitive e-commerce design experiences, usability testing and other user research programs to inform user-centric design and experiences. 
  • Work with external stakeholders as needed to understand business process and flows to deliver software solutions that meet business needs.


Do you have the skills that will enable you to succeed in this role?

  • You have a minimum of 5 to 7 years’ experience working in an eCommerce environment
  • You have experience developing and managing content or digital marketing teams in fast-paced evolving organizations
  • You are passionate about the digital marketing landscape
  • You have experience working within CMS platforms such as Adobe Experience Manager
  • You are comfortable in front of senior leadership, as well as, major internal and external stakeholders


What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to create beautiful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • Dress codes don't apply here, being comfortable does
  • Free shuttle service to and from Union station, which means more money in your pocket
  • Onsite subsidized cafeteria with a chef, so you can snack all day, every day
  • Onsite fitness center, so you can feel your best 
  • This isn't your typical "corporate" job. We work hard and we have fun!
  • Access to thousands of online and in-person courses so you can brush up on skills, or learn new ones
  • Career progression opportunities. We hire you for your talent and not just for the job. We want to see you succeed not just in your role but in your career as a whole
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision and dental benefits that start from day one and much more!

Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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