Title:  Senior Manager, U.S. Software Vulnerabilities and Lifecycle Management Operations

Requisition ID: 249750

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Responsible to lead the U.S. software vulnerability management team, design remediation processes and  manage a team of engineers and project managers in large, regulated financial firm. This leadership position contributes to the overall success of the Bank. As a key member of the U.S. IT team, the Senior Manager, IT Software Vulnerabilities and Lifecycle Management Operations will contribute to the overall success of the business, ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted comply with governing regulations, internal policies, and procedures.

Is this role right for you?
• Build and manage a team which will remediate desktop software vulnerabilities, track remediation of application/server vulnerabilities and collaborate with the Bank’s SMEs to design preventive processes and manage remediation of software vulnerabilities and software lifecycle (End-of-Life) issues in the U.S. region. This position has the potential to expand beyond the U.S.
• Manage a team which is responsible for ensuring adherence to the bank’s standards and service level agreements.
• Remediate desktop software vulnerabilities.
• Design processes to ensure software distribution packages are maintained by the bank SMEs.
• Ensure the team meets the Bank’s standard SLAs for remediation.
• Perform escalations if needed to ensure proper management of software issues.
• Report status to senior management.
• Interact with the Bank’s SME’s who detect and report vulnerabilities, develop remediation plans.
• Design processes which will be adopted by IT teams in other regions of the Bank.
• Host meetings with application managers to socialize vulnerability issues and document remediation plans
• Track and report on success of vulnerability remediation plans
• Escalate plan issues and risks
• Ensure all issues have an owner and a plan
• Create management reports at technical, management and board level
• Manage the Bank’s key risk indicators (KRIs) to ensure software is compliant.
• Create a forward view of software which is approaching its end of life.
• Identify software owners or escalate where none are identified.
• Assign and track remediation efforts to avoid software reaching its end of life.
• Report risks and gaps to senior management.
• Curate remediation efforts to ensure that software distribution packages are maintained and used by the deployment teams.
• Provide analytics and reports at the technical, executive and board levels
• Champions a culture of automation and pre-emptive activities to avoid software vulnerabilities from aging and to avoid Bank software from reaching its EOL.
• Develop relationships with the bank’s IT and business teams.
• Must be a proven leader of technical teams, able to mentor staff on best practices.
• Manage service levels to guarantee the overall success of the US Information Technology team.
• Escalate issues for critical teams, executives, and departments with specialized needs. 
• Manage the team’s work schedules to ensure proper coverage. 
• Ensure all team members are participating equally and performing well. 
• Identify training opportunities. 
• Produce dashboards used to measure the success of the team. 
• Identify performance issues within the team. 
• Look for trends. Identify high-impact remediation opportunities.
• Identify repeat issues or issues affecting timeliness of remediation.
• Produce management reports to illustrate risks and areas needing improvement. 
• Lead by example. Develop the staff, systems and processes used to ensure best-of-class IT services in a fast-paced banking environment. 
• Champions a high-performance, client-driven culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. 
• Develop relationships with enterprise subject matter experts and support teams.
• Adhere to established information security standards and procedures. 
• Understand the bank’s risk appetite and risk culture to aid with day-to-day activities and decisions. 
• Implement and adhere to standards and procedures.
• Support audit and regulatory requests. 
• Develop qualified, competent personnel through guidance, training, and motivation.
• Build a high-performance environment and implement a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, communicating vision/values/business strategy, and managing succession and development planning for the team. 
• Design, implement and enforce proper operational procedures and processes. 
• Actively pursue effective and efficient operations in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champions a high-performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role?
• Required technologies: MS Office 365, Windows 11, Service Now, Bomgar, Virtual Desktops, Apple MacOS, Remote Support
• Should have PowerBI and data analytics skills
• Support regulatory and audit requirements.
• Provide support for staff including executives.
• Be a top-notch leader and mentor to team. 
• Prioritize high risk issues. 
• Continuous improvements: Identify repeat issues; Reduce the volume of issues. 
• Periodically work nights and weekends.
• Be successful working under pressure in a high pace financial environment. 
• An undergraduate degree in computer science or related field. 
• 5 years of current hands-on IT support experience. 
• Proven excellence managing technical resource staff. 
• Exceptional knowledge of IT support and customer services best practices. 
• Exceptional knowledge of Windows, Office 365, and remote access.
• Top-notch Troubleshooting skills. 
• Must have excellent oral and written communication skills. 
• Financial services industry experience preferred.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.