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Title:  Senior Manager, Strategy & Change Management, 12 months contract




Requisition ID: 103938

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.





As a member of the Enterprise Payments team, the Sr Manager, Strategy and Change Management ensures the seamless delivery and execution of various projects in support of the Payments Modernization program strategies and objectives. 

As a centralized point of contact for program and partner stakeholders, the Sr Manager is responsible for delivering on defined change management and integration plans in support of a wide range of projects, strategic initiatives, and programs. The Sr Manager works within the defined Change Management framework, processes, and procedures within the department to ensure consistency of message and stakeholder-centric approach.  


The Sr Manager will:


•    Apply a structured methodology and lead change management activities across Payments Modernization initiatives including Lynx, Real-Time Rail, SWIFT, and Interac.
•    Apply a change management process to create a strategy to support the adoption of the changes required by a project or initiative based on a change impact assessment
•    Support the design, development, delivery, and management of communications
•    Define and measure success metrics and monitor change progress
•    Conduct impact analyses, assess change readiness, and identify key stakeholders
•    Represent BNS at the working industry level to ensure alignment on Change Management objective across various Enterprise Payments initiatives 


The Sr Manager works independently, receiving direction from the Vice President, Enterprise Payments, and the Program Director, Payments Modernization. This is a highly dynamic environment and the incumbent is expected to manage multiple projects while quickly adapting to evolving business priorities, while ensuring all activities conducted are in compliance with governing regulations, internal policies, and procedures.


Key Accountabilities:


Change Management:

1.    Supports the Program Director in the strategic definition, management, and execution of the change management plan, along with a variety of support tools and templates, to manage the development and execution of the change management deliverables
2.    Supports the transformational nature of the program to align with the strategy and to drive adoption and sustainment across impacted groups and stakeholders
3.    Provides day-to-day management of change management plans, including working with the business line   communication and training teams to deliver effective materials to partners  

Strategic Message Development

1.    Utilizes key messages, impact assessments, industry material and benefits to support the development of communications materials for internal and external stakeholders and clients, taking a proactive, timely, and customer-centric approach
2.    Coordinates review and approval across key stakeholders including work back schedules and publication timelines to ensure timely execution


Relationship Management:

1.    Manages day-to-day relationship with internal partners (e.g., Enterprise Payments, operations, client service & support teams, sales, and segment owners) to ensure line of site to upcoming initiatives requiring integration, communication, and change management support
2.    Participates in, and helps coordinate the execution of various committees designed to increase program transparency with internal partners
3.    Meets regularly with program peers and leads to ensure visibility program milestones, impacts, and industry timelines to evaluate support required; identifies integration opportunities with other in-flight and planned initiatives 


Additional Accountabilities:

•    Ensures alignment of people, projects, and resources and develop best-practice strategies to effect change across the program
•    Leads and drives a customer-focused culture to deepen stakeholder relationships and leverage broader Bank relationships, systems, and knowledge
•    Champions the program vision: Ensure the program’s vision and objectives are clearly understood by the wider team and applied throughout the project through stakeholder engagement
•    Ensures inter-workstream (cross-functional) dependencies and considerations are identified and appropriately managed or planned for; establishes project milestones



Key Skills:

•    Ability to translate technical and complex information into key benefits appropriate for a non-technical audience
•    Proven track record managing multiple cross-functional business, partner, and customer relationships
•    Strong interpersonal, communications, and relationship management skills
•    Strong understanding of change management methodology and/or experience participating in initiatives requiring organizational change (i.e. ADKAR framework)
•    Extensive experience influencing leaders and senior executives 
•    7 years working experience in change management or corporate communications
•    Exceptional communication skills, both written and verbal (experience developing and executing on communication plans)
•    Able to work effectively at all levels in an organization
•    Undergraduate and above level preferred and change management certification or designation desired



Department Overview:

•    Global Business Payments Products & Services is a division of Global Banking & Markets that provides services for Small Business, Commercial and Corporate size businesses and financial institutions across Canada, the US and internationally
•    Enterprise Payments is a department within Global Business Payments leading the transformation of payment services through the implementation of the Payments Modernization program
•    Key initiatives within the Modernization program include but are not limited to Payments Canada’s Lynx and Real Time Rail (RTR) workstreams, Interac eTransfers, SWIFT global initiatives including ISO 20022 and GPI.



Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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