Title:  Senior Manager, Strategic Initiatives (1 Year Contract)

Requisition ID: 248767

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Strategic Initiatives is responsible for supporting and executing the Helpdesk Modernization journey. Ensuring specific individual goals, plans, initiatives are executed/ delivered in support of the team’s business strategies and objectives.  Supports Senior Executives, by consolidating and communicating key milestones of Global Transaction Business initiatives, working with stakeholders to opportunely address target audiences and meet deliverables deadlines.

Is this role right for you? In this role you will:

• Lead, support and manage technical projects, from initiation to complement.
• Develop and maintain comprehensive project plans incorporate agile workflows.
• Identify and mitigate risk, proactively addressing project roadblocks within an agile framework.
• Facilitate effective communication and collaboration among agile project team, stakeholders and clients.
• Track, manage, report on project budgets, timelines and resource allocation.
• Provide mentorship to project management team members, to foster professional growth and helping cultivate a high performing team.
• Manage project communications including status reports to executives, stakeholders and various project teams.
• Provide senior leadership and stakeholders with timely updates on project issues and identifying resources and skills required.
• Assist with audit processes.
• Plan and execute projects to ensure project goals or objectives are accomplished within the approved time frame, scope and budget.
• Meet business goals and to catch missteps before occurrence.
• Seek out industry trends and organizational knowledge to understand alternative approaches or solutions.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  

• Undergraduate degree in a relevant field
• 4-6 experience with Case Management Tools
• Understanding of Case Management Tools, telephony systems, IVR (Interactive Voice Response), and other call center technologies.
• An Agile mindset with a focus on delivering business value associated with operations transformation.
• Proven leadership, collaboration, and presentation skills
• Familiar with operational process design, understanding lean methodologies to create end to end process improvements would be considered an asset.
• Knowledge of Cash Management Products would be considered an asset.
• Experience with Project Management Methodology would be considered an asset.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.