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Senior Manager, Strategic & Operational Support - Toronto, ON

Date: Jan 11, 2019

Location: Toronto, ON, CA

Company: Scotiabank



Requisition ID: 49255


Join the Global Community of Scotiabankers to help customers become better off.

Job Purpose

The mission of the Fraud Management Group is to protect the Bank, customers and shareholders from fraud and mitigate losses through the proactive development and collaborative execution of an effective diligent Fraud Management plan.  Fraud Management has widespread accountabilities including the oversight and co-ordination of all Bank fraud reporting and the ongoing analysis of fraudulent activity on a global basis.


The Senior Manager contributes to the overall success of the Fraud Management team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.


The individual provides strategic support to the Vice President, Canadian Fraud Management with over 380 employees across three operational sites. The Senior Manager must have a significant level of knowledge/expertise related to fraud management and critical thinking skills to support a broad range of priorities. He/she is expected to possess and demonstrate both strategic thinking and strategic influencing skills to understand the big picture and lead and/or support implementation of changes with stakeholders.


Key Accountabilities

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Leads, oversees or supports the execution of special projects across the Fraud Management Office:
    • Work closely with the management teams in the Fraud Management Group to identify special projects that are in line with the strategic objectives of the group and that serve to enhance the efficiency and effectiveness of Fraud Management
    • Collaborate with each of the Directors in Fraud Management as well as other key stakeholders to plan, execute and deliver on special projects, ensuring that all key partners are participants in the process at the appropriate stage(s) and level(s)
    • Effectively communicate the status of projects to senior management and provide related guidance as necessary to fraud groups globally
    • Create and maintain an environment of continuous improvement by developing and implementing new, efficient processes and administrative practices
    • Provide support within the Fraud Management Group to meet the group’s overall objectives
  • Plans and facilitates key stakeholder communication, meetings and management of action items
    • Work closely with the Fraud Management leadership team to support the strategic planning cycle to meet evolving business needs
    • Develop key messages that support and reinforce the business line strategy and alignment with Global Operations and all bank strategic priorities
    • Support the creation and development of executive presentations for key stakeholders
  • Oversees the regulatory and audit item response, tracking and reporting process:
    • Acts as single point of contact for Audit and Regulatory Control
    • Manages outstanding audit item log to insure timely updates and closure of items
    • Takes ownership of assigned items and takes all necessary steps to facilitate closure
    • Works with other item owners to coordinate communication of updates to stakeholders and timely closure of items
  • Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.


Education/ Work Experience

  • University degree with minimum 5 years related experience
  • Solid understanding of strategic and operational aspects of Fraud Management and interrelated business line partners, i.e. policies, procedures, operational processes, systems and technology etc.
  • Highly organized and able to handle a large number of concurrent high priority activities and requests
  • Strong negotiating and influencing skills to engage and influence stakeholders collaboratively at all levels of the organization
  • Proficiency in project management, organizational, analytical and creative problem solving skills and techniques, with a systematic approach to setting priorities and dealing with changing deadlines
  • Experience leading multiple projects in a fast-paced environment
  • Strong written and oral communications design and delivery capabilities
  • Proven judgment as problems can be complex and without precedent
  • Strong research capabilities to obtain background information and insight for projects that cover wide variety of operational processes which the incumbent may or may not be thoroughly familiar


This position is located at Wynford Drive, North York

Location(s):  Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

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