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Title:  Senior Manager, Stability and Risk




Requisition ID: 97376

Join the Global Community of Scotiabankers to help customers become better off.


The Senior Manager, Stability & Risk will work with senior management, peers, and business partners to continuously improve the stability, reliability and efficiency of our Canadian Banking Technology systems. The Senior Manager, Stability & Risk role will manage the workstreams for stability and risk within the towers and provide tower management support to complete work items ensure compliance, consistency and standardization across application towers

Key accountabilities (Risk)

Risk lead for VP portfolio:

  • Risk remediation, identification and investigationintake, tracking and follow up for the following activities
  • CIA, software currency, BCP, DBR testing, EPM updates
  • Audit and regulatory (e.g., SOX, OSFI, CDIC, etc.)
  • Review and triage risk incidents, identified issues, root cause analysis
  • Risk control assessments
  • Risk monitoring and reporting including SRI/TRI, collecting quarterly CIO review insights, OCRC, etc.
  • Risk strategy and planning including risk/security training, building enterprise control library


Key accountabilities (Stability)

Reliability and stability lead for VP portfolio:

  • MI and problem management where issues involve multiple towers
  • Project management of work from incident and problem debriefs
  • Problem reporting analysis and trending
  • Incident response readiness / fire drills
  • Service analytics and insights–compiling and consolidating on behalf of the VP domain including incident metrics, KPIs, SLO, BU reporting, etc.
  • Communication support for application directors where required
  • Service and continuous improvement
  • Lean management champion and coach; lead and promote lean capabilities within application towers as SME
  • Ensuing all CIA have robust automated health checks


Education and Experience


  • Performance and results oriented leadership skills – with a developmental bias (coaching)
  • Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
  • Ability to quickly and clearly communicate incident status via email in business friendly language
  • Experience with ITSM tools (ServiceNow, a plus) with strong understanding of SRE and service management principles
  • Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
  • Capability of working in a complex and fast paced environment
  • Ability to represent the team in meetings and presentations that include Senior  Business Technology executives
  • Ability to maintain calm during stressful situations
  • Degree in Computer Science, Engineering, or equivalent experience. ITIL V3 Foundation Cert. in ITSM would be an asset
  • 10+ years’ experience in IT with at least 3 years’ in management (5+ preferred)
  • 2-3 years professional coding experience in one or more of the following: C, C++, Java.
  • Mastery of one or more scripting languages for automating systems , eg. Bash, Python, Ansible.
  • Well-rounded broad knowledge of OS platforms (Linux/UNIX), Networking, Web Systems and IT Ops
  • Experience working with large-scale distributed systems
  • Advanced understanding of SOA or microservices architecture
  • Experience using Jenkins, Bamboo or other CI tools
  • Advanced experience with GCP/AWS  services
  • Experience working in an Agile environment



Location(s):  Canada : Ontario : Scarborough 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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