Title:  Senior Manager, Specialty Segments & Indigenous Banking, Canadian Banking / Retail Banking

Requisition ID: 278298 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

Reporting to the Director, Specialty Segments, the Senior Manager leads the end-to-end development and activation of Retail Banking’s Indigenous client strategy. The role combines market and client analysis, community-informed strategy, business-case development and cross-functional delivery to build sustainable capabilities for Indigenous clients and communities.

The Senior Manager ensures that priorities are grounded in Indigenous perspectives and aligned with the Bank’s Truth and Reconciliation commitments.

Is this role right for you?  In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Develop & drive the Indigenous Retail strategy, business case and multi-year roadmap, balancing client and community impact, business value, feasibility, risk and readiness.
• Monitor market developments and emerging issues and translate implications into recommendations for senior leadership.
• Partner with Indigenous Relations and Reconciliation to establish ongoing consultation and engagement that meaningfully incorporates Indigenous perspectives throughout discovery, design, delivery and evaluation.
• Build trusted relationships with relevant Indigenous communities, organizations and internal partners, to successfully compile relevant information to prioritize focus and sustain growth of the overall function.
• Lead cross-functional delivery of priorities across Retail products, channels, journeys and servicing, including client-facing content, frontline tools and leadership training
• Establish segment KPIs, reporting and measurement to track client outcomes, portfolio performance, capability adoption and progress against commitments.
• Run governance and performance routines, manage interdependencies and risks, and ensure strategic decisions and delivery accountabilities are documented.
• Create material, present data and insights from identification of opportunities to get buy-in from different stakeholders by line of business, region, and partners.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champions a high performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role?  We'd love to work with you if you have:

• 7+ years of relevant experience in strategy, consulting, or program delivery, preferably within financial services or another regulated, client-focused industry.
• Demonstrated understanding of Indigenous histories, rights, cultures, communities and the diversity of First Nations, Inuit and Métis Peoples; direct experience working with Indigenous communities, organizations or clients is strongly preferred.
• Understanding of how historic and modern treaties, constitutional frameworks, and the Indian Act uniquely shape Indigenous property, taxation and tax exemptions, and financial transactions.
• Strong relationship-building skills and the judgement to engage respectfully with Indigenous partners, community leaders, internal Indigenous Relations and Reconciliation teams, and senior executives.
• Strong analytical capability, including market assessment, business-case development, performance measurement and the ability to translate data and client insight into decisions.
• Excellent written and verbal communication skills, with the ability to create executive-ready materials and facilitate discussions across diverse stakeholder groups.
• Ability to work through ambiguity, manage multiple priorities and influence outcomes across a matrixed organization without relying on direct authority.
• Knowledge of the Bank’s risk appetite and risk culture 
• Strong knowledge of the Bank’s values, Code of Conduct and applicable sales practices including operational compliance, privacy, AML/ATF, sanctions and conduct-risk obligations.
• Committed to ongoing learning that strengthens culturally informed service and decision-making.
  Advanced PowerPoint and Excel skills;
• Post-secondary degree or equivalent experience required. A graduate degree is considered an asset.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.