Requisition ID: 197694
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
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What your role will be...
Senior Manager, Small Business Digital Sales
Contributes to the overall success of the Digital Sales Squad Small Business in Canada ensuring specific individual goals, plans, initiatives are executed and delivered in support of the scrum team’s business
strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
What you'll be doing...
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Leads the Agile and Design Thinking focus to enhance digital sales and servicing capabilities for Small Business Banking in Canada.
- Delivers outcomes that improve customer and employee experience and core business success metrics including new customer acquisition growth, engagement metrics and process efficiency gains.
- Leverages new technologies and innovation during development cycles to eliminate customer friction points.
- Plays the Business Owner role within an agile environment ensuring the Digital Sales Squad team members are fully equipped to contribute to maximizing business value & enhancing the customer experience.
- Defines backlog items, ensuring sufficient depth and clarity of groomed stories/bug fixes are available at all times for consumption by Development teams.
- Actively contributes to the day-to-day operations of the Small Business Digital Sales Squad ensuring alignment with business objectives and priorities.
- Focuses on ensuring backlog items are clearly articulated and well understood by developers and testers and removes obstacles and/or impediments to support effective sprint cycles.
- Contributes to building enterprise capabilities and expertise of ‘Agile’ project management.
- Champions collaboration with all internal and external stakeholders and
- Effectively communicates product release contents and expected product capabilities/customer journey to appropriate stakeholders.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.
What you need to succeed...
- You have 5+ years of experience in a role building customer facing digital products
- You are knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance
- You have excellent organizational and analytical skills with strong attention to detail
- You have a curious and experimental mindset to drive innovation amidst uncertainty
- Your verbal and written communication skills are exceptional, with the ability to engage and influence stakeholders at different levels in the organizations
- Thorough understanding of Small Business Client needs and preferences
- Bachelor’s degree / MBA preferred
- Strong collaborator with proven ability to lead, influence and coordinate sometimes conflicting stakeholders
- Flexible and adaptable within a dynamic business environment with ability to anticipate and react quickly to technological/market change
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Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
