Senior Manager, Salesforce Product Design-International Banking ( English/Spanish)

ID de la solicitud: 245342

Únase a un equipo ganador con un propósito claro,  comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño.

Scotiabank’s International Banking division is a diverse and dynamic network that provides financial advice and solutions to more than 12 million retail, corporate, and commercial clients. With a presence in over 15 countries—including Mexico, Chile, Peru, Colombia, Brazil, Uruguay, and key markets across  the Caribbean—our footprint offers unparalleled connectivity within the North American corridor. These regions feature favorable demographics and present significant opportunities to expand banking penetration and deliver innovative solutions

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

As Senior Manager for Salesforce Product Design, you will support the development and optimization of the Salesforce CRM tool for Relationship Managers within International Commercial Banking. Your focus will be on enhancing user experience, supporting adoption efforts, and contributing to the continuous improvement of the tool. You will work closely with cross-functional teams to ensure the product meets user needs, aligns with business objectives, and supports sales effectiveness.

What You’ll Do:

• Product Design & User Experience

• Contribute to the design and refinement of the Salesforce CRM tool, ensuring usability and relevance for Relationship Managers.
• Conduct user research and feedback sessions to inform design improvements.

• Apply user-centric design principles to enhance interface functionality and visual appeal.

• Adoption & Change Support

• Assist in the rollout and adoption of the CRM tool across the region.
• Support training initiatives and provide user guidance to ensure effective onboarding.
• Monitor user feedback and collaborate on enhancements to improve adoption.

• Stakeholder Collaboration

• Partner with Relationship Managers, Sales, and Operations to gather input and align product features with business needs.
• Coordinate with Technology and Data teams to ensure smooth integration and functionality.
• Maintain relationships with vendors and partners as needed for delivery support.

• Product Development & Innovation

• Support the product roadmap and feature development in alignment with strategic goals.
• Encourage innovative thinking and contribute ideas for continuous improvement.
• Stay informed on CRM trends and best practices.

• Data & Compliance Support

• Ensure product design supports data quality, governance, and compliance standards.
• Collaborate with Data teams to enable access to accurate, actionable insights.

• Sales Enablement

• Help optimize the CRM tool to support Relationship Managers in achieving sales goals.
• Track usage and performance metrics to identify areas for improvement.

What You'll Bring:

• Bachelor’s degree in business, Engineering, Computer Science, or related field.
• Master’s degree is a plus but not required.
• 5–7 years in technology or product design roles, preferably within financial services.
• Experience with CRM platforms (Salesforce preferred).
• Exposure to cross-functional collaboration and user-centered design.
• English & Spanish proficiency
• Strong understanding of commercial banking operations.
• Proficiency in Salesforce and design tools.
• Excellent communication and stakeholder engagement skills.
• Ability to work in agile, collaborative environments.

Work Arrangement:

• Office-based role with occasional non-standard hours.
• Some travel may be required.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture. #IB 2026 

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Ubicación(s):  Canadá : Ontario : Toronto

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sidoseleccionados para una entrevista.