Title:  Senior Manager, Practice Excellence, International Wealth Management - Toronto, ON

Requisition ID: 258360 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The IWM Senior Manager Practice Excellence is accountable for creating, developing, and managing the new International Wealth Management Associate Program (IWMAP) and overall strategy; additionally, to be working with cross-functional business and supporting teams globally in the design and implementation of the Practice Excellence International Office within International Wealth Management as part of the roll out of the Total Wealth approach.

The incumbent acts as a key liaison between all the IWM lines of business to translate business needs into early talent hiring targets and strategy and is responsible for enabling the adoption of the Total Wealth approach, a client centric, holistic, team-based advisory value proposition that helps clients achieve their financial goals while managing any obstacles that arises along the way.

This is a demanding hands-on and strategic role which requires the incumbent to focus on enabling advice, sales and service effectiveness by designing and executing meaningful programs, coaching and training that aligns business strategy at the Executive Leadership Office level to the Advisory and in-field teams and elevate both the employee and client experience.


Major accountabilities:

Leads the implementation of the Practice Excellence International office in the region
• Creates and execute the strategy that will enable the IWM team to consistently drive top early talent into the organization aligned to all Bank strategies/visions.
• Delivers best-in-class experience to both associates and the lines of business.
• Works with key stakeholders to identify key deliverables, milestones, owners, timelines, and interdependencies.
• Implements key performance metrics to evaluate the success of the program.
• Develops, maintains, and monitors dashboard to manage the evaluation of programs and client facing team, and keep Managers and leaders informed.
• Collaborates with other areas and in-country teams on implementing the designed model.
• Collaborates with head office and in-country business partners to collect and analyze data and report back to leaders.

Leads the design, development, and implementation of complex learning programs, including IWMAP and accreditation programs required for a successful implementation of the Total Wealth advisory model
• Designs, develops and manages all project plans, schedules and logistics associated with training programs including the International Wealth Management Associate Program. Facilitates relevant sessions and activities for IWMAP and other programs as required.
• Tracks and reports on KPIs for program success and adapt programs as business needs evolve.
• Develops and maintains strong communication/relationships with business leads/leadership to proactively promote and position Program milestones, drivers of success, and mandate.
• Works with trainee development plans and Business line sponsors to ensure trainees are receiving the appropriate development while in the program.
• Works to identify and create efficiencies across programs.

Identifies opportunities to elevate and standardize the Client and Advisory team experience by leveraging our digital platform Wealth+ as sales enablement tool
• Collaborates with head office and in-country business partners, to collect and analyze data and market research on client preferences and needs as input in identifying potential markets and factors affecting product demand and to assist in driving the product roadmap and backlog prioritization.
• Supports the definition of the overall Wealth Management product strategy and technology roadmap to drive P&L goals for specific Wealth Management capabilities.
• Independently resolves highly complex, multi-faceted problems, which are often unstructured and without precedent to meet the business needs of the end users.
• Works with Program Delivery team to formulate costs and funding proposals, manage communications and status reporting of ongoing initiatives, including summarizing project risks and options and facilitating prompt decisions when needed.
• Lead teams to focus on business value & impact, client-centric model.

Supports the development, implementation, and monitoring of the sales effectiveness of the Total Wealth Advisory teams
• Developing and implementing the Total Wealth sales effectiveness monitoring model to drive revenue, ensuring alignment between sales strategies and overall business objectives.
• Provides ongoing coaching and mentoring to Total Wealth advisory team members and managers.
• Evaluates and optimizes sales processes to increase efficiency and productivity by identifying and recommending improvements in practices and processes.
• Works closely with key Wealth partners and supporting areas to align strategies.
• Provides regular feedback and reporting on sales performance to senior management.

Core / Foundational
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Ensures adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Contribute to a high-performance environment and motivates by fostering an inclusive work environment, communicating vision/values/business strategy and managing and development planning for the team.

Education / Experience / Other Information

• University education or equivalent
• Experienced in facilitation, consulting/coaching principles, ability to influence others by using awareness of others’ needs and concern
• 5+ years wealth management industry experience, notably in the brokerage industry, including sales management & administration, branch operations, financial planning, investment advisory processes, products, specialist resources (“Team of Experts”), new business development and sales, client service and relationship management, sales support, etc.
• Ability to work independently and within a team to deliver achieved required objectives, within the Bank and regulatory requirements
• Fluent written and verbal communication skills in English are required and bilingual skills in Spanish are an asset
• Building and maintaining strategic relationships and networks with internal and external professionals to continually improve upon the effectiveness of practice management
• Ability to develop strong working relationships with business and supporting partners globally

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.