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Title:  Senior Manager, Onboarding Support




Requisition ID: 184533

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.




The Senior Manager, Client Onboarding Support leads a team that is responsible for supporting Canadian Wealth Management (CWM) businesses in all account opening & maintenance activities and providing direction and support to CWM businesses on matters of policy and procedures with specific expertise in complex areas of Anti-money Laundering, QI (IRS), FATCA, CRS KYC/C-25, IIROC and Registered Accounts.  The Senior Manager will champion strategic business improvements that will provide enhanced field support and high-quality end client experience. The Senior Manager will also be responsible for leading and delivering projects in support of Wealth Management’s business strategies as it relates to client onboarding. 






Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge 



Administrative and operational support 


  • Leads a team responsible for providing support to the CWM Businesses on account opening policy, procedures and applications 
  • Lead and motivate a team of professionals in their delivery of exceptional customer service while supporting the CWM businesses in their onboarding processes, procedures, policies and application inquiries
  • Work with the Director, Client Onboarding and Transfers to resolve complex, multi-faceted problems to meet the business needs of the CWM businesses with a specific focus on creating operational efficiencies and solutions for client onboarding
  • Working effectively with other departments and outside vendors, and ensuring that all interactions with both internal and external contacts are professional, handled in a timely manner and completed with accuracy
  • Ensuring all operational and support issues are escalated when needed
  • Acts as CWMO representative in various meetings



Projects & Other



  • Participation in CWMO operational projects and the Wealth Businesses technology projects (i.e WealthOne, ICON, enhancements) when necessary to ensure operational efficiencies for the client onboarding process with respect to the front office as well as for the back-office approval process 
  • Responsible for all communications required as it pertains to the dept 
  • Become an Onboarding specialist with subject matter knowledge across the various CWM business 
  • Provide expertise, leadership, direction and support of all Internal onboarding audits for all the Wealth Businesses, working with Senior Auditors and Senior Business Executives



Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.


  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
  • Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.





  • Manages 3FT Team Members 
  • Supports Canadian Wealth Management Business Lines
  • Deals with FATCA, QI, Regulation 1300, AML/ATF and CRS regulations
  • Due to the nature of the business, works closely with regulatory, compliance and legal groups 



Education / Experience / Other Information


  • University degree required
  • 5+ years of relevant work experience
  • Good Knowledge of Broadridge, HOD, Salesforce, Score, COLD
  • Intermediate to advanced MS Office, Visio, excel, project skills, Adobe Acrobat Professional
  • Completed Canadian Securities Course (CSC)
  • Solid understanding and experience in the Wealth Management Business (full-service brokerage, discount brokerage, investment counsel, trust) and operations required
  • Experience working closely with various levels of management/executives
  • Experience working with technology partners 
  • Strong communication skills with the ability to write clearly and concisely. Ability to speak confidently with various senior leaders
  • Strong analytical skills with the ability to understand all the various elements of operations, to be able to define the problem and propose a solution
  • Pro-active in your quest for knowledge of operations, with a strong strategic thinking capability, think outside the box, problem solve and multi-task
  • Must be comfortable working independently with the ability to prioritize tasks and manage time efficiently, without direct input or oversight
  • Work effectively in a group environment across various operations, front office and functional areas
  • Strong relationship management skills to build and maintain strong relationships with various stakeholders



Working Conditions


  • Work in a standard office-based environment; non-standard hours are a common occurrence.  
  • Ad hoc requests from senior officers, deadlines and unplanned operational problems are expected
  • Frequent need to give close attention to concentrated reading; may require long hours at a personal computer in preparation of documents and presentations. 


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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