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Title:  Senior Manager, Money Transfer Operations Quality Assurance, GBP




Requisition ID: 77122


Join the Global Community of Scotiabankers to help customers become better off.




The Senior Manager, Global Business Payments – Money Transfer Operations Quality Assurance Specialist will be instrumental to ensure the department objectives and underlying initiatives are delivered in line with the overall enterprise and Global Business Payment (GBP) strategies and that all activities conducted follow governing regulations, internal policies, and procedures.   

This role will work with stakeholders in all three lines of defense, including GBM, Candian Banking and International Banking business units, GBP, Global Wholesale Operations, Business Line AML teams, and Audit.

As part of this role, the Senior Manager will be responsible for providing accurate and consistent MIS, issue management, and issue escalation reporting to Executive Management and internal stakeholders, as required.  The incumbent will strengthen payment industry standards to develop and perform QA test strategies to identify risks, control gaps, and operational inefficiencies and design/ implement preventive measures to address them.



•    Examine and test all operational processes, documentation of procedures, reporting requirements and operational controls to effectively service the department
•    Reviewing new and outstanding issues and where risks are identified, ensure proper controls are in place and regularly tested
•    Preparing accurate business reports with the information required to develop/support system and operational effectiveness
•    Defining user procedures and workflows, participating in conversion and implementation strategies, verifying conversion and providing user training and post-implementation support.
•    Participates in building tactical road-map and set objectives that align with product launches 
•    Build strong partnerships with First Line, Internal Audit, Technology, Data Governance Office, and other key stakeholders in connection with GBM Canada AML Risk Program, and work collaboratively across functional teams to resolve open issues in a timely and effective manner
•    Provides support in coordinating/responding for requests for information for Internal Audit, Regulators and Law Enforcement as part of internal and external reviews, audits, examinations and investigations
•    Champions a high- performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision and business strategy and managing succession plans 


Education / Experience / Other Information:

•    Bachelor’s degree in business administration, economics, finance, or similar field. Advanced degrees or professional banking licenses/ designations preferred or equivalent industry experience. 
•    Five plus years of industry experience in payments operations.
•    Proven ability to lead a team of resources in delivery of high-profile deliverables 
•    Proven ability to operate independently and take initiative in designing and implementing QA strategies and testing 
•    Proven excellence in execution of complex and demanding tasks under strict time pressures 
•    Collaborative with strong interpersonal communication skills 
•    Executive-level presentation skills and professional writing capability 
•    Possesses excellent organizational to coordinate projects and working groups and oversee the maintenance of various compliance systems, databases and support documentation 
•    Strong managerial, analytical, and planning skills 
•    Solid judgment, strong negotiating skills, and a practical approach to implementation 



Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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