Title:  Senior Manager, Marketing Operations [1 Year Contract]

Requisition ID: 253410 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Senior Manager, Marketing Operations is a strategic, people focused leader responsible for shaping culture, strengthening internal communications, and driving engagement across the Global Marketing organization. This role pairs big picture thinking with practical execution, building programs that connect teams, reinforce priorities, and enhance the employee experience. Reporting into the Director, this role ensures that communications, community programs, and operational rhythms run smoothly and intentionally. The Senior Manager provides strategic advice to senior leaders, builds strong relationships across marketing teams, and helps bring clarity, alignment, and energy to an evolving organization.

Is this role right for you? In this role, you will be involved in:

Leadership & Team Development

• Champions a high-performance environment and demonstrates a commitment to Scotiabank’s values: accountability, passion, integrity and respect.
• Delivers results in accordance to Scotiabank behavioural competencies.
• Creates an inclusive team culture and an environment where team members hear, share, and appreciate diverse perspectives. 
• Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits.
• Communicates and models the Bank’s risk culture and risk appetite statement throughout their teams. 
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment. Uses a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team.

Internal Communications Strategy

• Develop and deliver a clear, consistent internal communications strategy that helps 400+ marketers stay aligned on priorities, expectations, and progress.
• Own core communications channels and rhythms, including newsletters, leadership updates, town halls, speaking notes, and employee messaging.
• Simplify complex information so teams understand what’s happening, why it matters, and how it impacts them.
• Support the CMO and VP through thoughtful preparation, communication advice, and content creation.

Culture, Engagement & Community Building

• Lead culture‑building programs such as onboarding, orientations, recognition programs, employee engagement events, and community‑building initiatives.
• Partner across Marketing to create a strong sense of connection between teams, leaders, and the broader enterprise.
• Create and steward spaces—physical or digital—where marketers can access resources, share updates, and stay plugged in.
• Champion a customer‑focused, purpose‑driven culture that aligns to organizational values.

Strategic Planning & Operational Excellence

• Partner with the Director, Marketing Operations to support planning cycles, operational processes, and strategic initiatives.
• Bring forward insights, gaps, risks, and opportunities that improve how Marketing operates and collaborates.
• Help streamline processes, simplify workflows, and ensure teams have the clarity and structure needed to deliver strong results.
• Maintain strong working relationships with Compliance, Risk, Technology, and other enterprise partners.

Relationship Management & Cross‑Functional Collaboration

• Build trusted relationships across Marketing Services, Canadian Banking Marketing, Design, CMDG, Account Management, Agency Operations, and Marketing Channel Strategy.
• Act as a connector across teams, ensuring information flows smoothly and collaboration feels natural and efficient.
• Navigate a complex matrix environment with confidence, empathy, and strong communication.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have the following:

• Bachelor’s degree in communications, Marketing, Business, or related field.
• Professional certifications (e.g., change management, project management) are an asset.

Experience

• 5+ years in communications, marketing operations, organizational development, or a similar field.
• Experience working with or supporting senior executives.
• Proven ability to deliver in fast-moving, complex, matrixed environments.

Skills & Competencies

• Exceptional written and verbal communication skills.
• Strong relationship‑building and stakeholder management abilities.
• Strategic thinker who can also execute with precision and attention to detail.
• Proven ability to manage multiple projects with tight timelines.
• Strong problem-solving and risk-identification skills.
• High level of organization, initiative, and accountability.
• Proficiency with PowerPoint, Excel, and collaboration tools
• Skilled in strategic planning, problem solving, and operational execution.
• Highly proficient in PowerPoint, Excel, Visio, and project management tools (e.g., Workfront).
• Comfortable managing ambiguity, shifting priorities, and tight timelines.                                                                                               

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.