Title:  Senior Manager, Initiatives and Projects, Canadian Commercial Banking

Requisition ID: 214554

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Senior Manager, Initiatives and Projects, Canadian Commercial Banking

Purpose

Contributes to the overall success of Canadian Commercial Banking (CBB) by providing support in the implementation of initiatives to drive revenue and a better client experience. This role is national in scope. These initiatives are intended to align with CCB strategy and position the business to meet its short-term and long-term goals. The role is responsible for working with leadership to drive change and obtain partner alignment and ensuring all activities are conducted in compliance with governing regulations, internal policies, and procedures.

As Senior Manager Initiatives & Projects, you will work closely with the Director Workplace, Technology & Operations, Business Line Leaders and a diverse set of stakeholders on the business planning process, strategy planning, communication and execution and maintain tension over the attainment of business results, in line with business metrics. 

Accountabilities:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Supports the development of strategic priorities and business plan in support of the short- and long-term vision across multiple regions.

Working in collaboration with enterprise technology and stakeholder partners to ensure Commercial Banking’s project requirements are prioritized and successfully implemented.

Working closely with the Business, Business Banking Operations and other service partners (such as Global Business Payments and Global Risk Management) to ensure an appropriate model is in place to offer priority service to Commercial clients.

Support the design and development of short and medium-term tactical plans and strategies that successfully position Scotiabank to achieve business objectives by:

•    Researching, analyzing and summarizing information on competitive intelligence, business trends and market positioning
•    Reviewing and providing feedback in response to proposals put forward by teams within the region, and making recommendations to the Directors and VP for his/her consideration, based on the applicability and relevance of the proposal in relation to the overall Business Line strategies
•    Monitoring and analyzing segment and market-area performance.  

Lead or support the implementation and communication of initiatives/projects in support of business objectives by:

•    Ensuring clear, appropriate communication and materials are developed or provided to support implementation
•    Ensuring all key internal business partners are participants in the process at the appropriate stage and level
•    Coordinating activities and liaising with team members to ensure objectives are accomplished within prescribed timeframes
•    Reinforcing the Canadian Commercial Banking Vision, Mission and Strategic Priorities using a multi-channel communication platform Maintaining ongoing contact with Canadian Commercial Banking Head Office communication teams to ensure regional communication and presentations reflect the Canadian Commercial Banking national priorities.  
•    Supporting the Directors in the development of internal/external material that positions Scotiabank as the Bank of choice for commercial customers in the market

Provide direction, guidance and support to employees within CCB and as required, customers and business partners by:  

•    Providing clarification and direction on issues raised
•    Reviewing, prioritizing and responding to inquiries / complaints / requests for information in the absence of the Director, Workplace, Technology & Operations
•    Escalating issues to the Director as appropriate, with recommendations and/or solutions
•    Assisting with the negotiation of compromises between team members and partners, guiding those involved to alternatives if required

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Implements and maintains strong data governance disciplines to ensure accuracy of information and reporting across all Canadian Commercial Banking systems.

Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 

Champions a high-performance environment and contributes to an inclusive work environment. 

Dimensions:

•    The incumbent works independently within agreed limits, authorities and policies, using influence rather than direct authority to accomplish objectives.  
•    The incumbent will receive support and guidance from the Director and is expected to continually advise the Director on trends, issues and results, and will respond to requests in their absence, as appropriate.
•    Strong organizational skills are necessary to manage significant data from multiple sources and balance various tasks from client service administration to borrower reporting processing to credit related support.
•    The incumbent will interact primarily with various internal partners which include: Global Risk Management, the Business Banking Operations, Enhanced Due Diligence Unit CRA, Small Business, Retail, Wealth Management, Global Banking and Markets, Cash Management Contact Centre, Payments and Cash Management, Internal Controls and could include other partners as well as the Canadian Commercial Banking Head Office teams.
•    The incumbent continually works with clients providing service consistent with Scotia Service Standards, Complaint Resolution Standards and Procedures. The incumbent looks for opportunities to promote the sale of bank product and services. 
•    The environment is fast paced and demanding and will at times require priorities be re-adjusted to accommodate urgent requests.

Education / Experience / Other Information:

Education 

•    Undergraduate degree in business or economics is preferred
•    Other training requirements as determined by the Bank from time to time.

Skills/Work Experience 

•    Previous work experience of at least 2-5 years is preferred
•    The incumbent requires a strong knowledge of the commercial banking marketplace in Canada and an understanding of the Canadian Business Banking objectives.  They should have a thorough knowledge of segment, strategies, and structure, as well as its lending and deposit products and services.  
•    Ability to deliver in a fast paced, dynamic environment
•    Self-motivated with the ability to work independently and collaboratively with multi-functional teams
•    Thorough knowledge of relationship building and teamwork skills
•    Strong coaching, leadership and management skills are essential to work with Partners across the Bank as well as external parties.
•    Excellent communication skills needed as presentations and updates to Sr. Leadership will be regular requirement.
•    Strong influencing skills are needed to help motivate agreement among multi-functional teams
•    Good knowledge of Onboarding, Know Your Customer, Anti Money Laundering processes
•    Good PC skills are necessary, including a working knowledge of MS Word, Excel, PowerPoint, Outlook and other commercial systems and platforms.
•    Thorough knowledge of Canadian Business Banking products and services, including the supporting systems, routines and operating procedures; 
•    Working knowledge of products and services provided by the Bank’s specialized sales forces and other delivery channels such as Wealth Management, Small Business Banking, Global Business Payments, Global Risk Management, Cash Management Contact Centres, etc.
•    Solid knowledge of Salesforce, CIS, Deal Tracker and other Canadian Business Banking systems
                            
 

Working Conditions:

•    Work in a standard office-based environment; non-standard hours are a common occurrence.  
 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.