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Title:  Senior Manager, Global Fraud Authentication




Requisition ID: 176832

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Leads and supports Global Fraud Authentication for all business lines, channels, and products in all markets/countries in which the Bank operates ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. This role will assist in the establishment of the Global Authentication function for the Bank to prevent Fraud attacks and minimize downstream impacts to customers, operational teams, and the Bank’s bottom line.



•    Leads and supports a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•    Supports the design and development of the Bank’s Global Fraud Authentication Monitoring process. This includes contribution to the development of the strategy to onboard all existing and new data feeds to the dashboard, and creation of a framework to monitor for data feed integrity and quality. This tool will monitor authentication flows globally, while overlaying fraud rates, customer information, and critical investigative data elements. This requires close working relationships with partner teams globally (technical and SME) and leveraging specialized cyber fraud and data/analytics experience to stand-up and manage a top tier control room function to monitor for authentication anomalies across the Bank’s global perimeter.

•    Supports and contributes to the development of the framework for investigations to address anomalies discovered via the Authentication Dashboard and for ensuring all critical parties across multiple functional areas and countries are assembled to conduct investigations, and for escalating matters as required to ensure appropriate visibility and oversight. This includes supporting and contributing to a team of specialized cyber fraud professionals and data scientists to effectively run the control room.

•    Supports and contributes to the establishment of the framework to develop an understanding of Authentication Tools/Deployments Internally, in the Market, and at peer Banks to inform the Bank's Authentication strategy and roadmap globally. This includes initial capability attribute mapping, and responsibility for developing an understanding of the non-digital authentication space, and how digital capabilities can be leveraged to strengthen authentication practices therein. It will also require an understanding of global regulatory environments and their impact on authentication decisions and benefits.

•    Supports and contributes to the development of Executive reporting and presentations, as well as a Partner Website and for establishing a roadmap to scale these to provide comprehensive information about authentication, products, all-Bank strategy and status of critical enterprise projects, as well as for supporting the intake process for authentication strategy/solution related requests (many of these are audit and/or regulatory related). These requests require consultation across multiple technical teams/tech partners; various second line teams and multiple operational teams globally. There will be a heavy focus on the cards and payments space and authentication capabilities and structures needed to support step-up authentication to meet industry requirements and timelines, while ensuring compliance with the Bank’s policies and procedures. 

•    Supports activities for RFPs and for working with Procurement to minimize time to market of fraud reducing authentication tools and strategies that also support a positive customer experience, as well as supporting technical and fraud benefit discussions in conjunction with these projects and other initiatives across the Authentication and Onboarding Space. 

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

•    Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Education / Experience / Other Information 
•    5+ years’ banking experience with strong knowledge of Cyber Security & Fraud required
•    Strong understanding of Data Science and Analytics required
•    Experience in the Authentication & Onboarding spaces
•    Bachelor’s degree required; CA or MBA (or equivalent) preferred
•    Spanish Fluency is preferred
•    Working knowledge of the Bank’s products (including payments and cards), risk areas, and protect functions, as well as a basic understanding of Finance
•    Knowledge of transformation / project management methodologies and tools
•    Expert knowledge of MS applications (Work, Excel, Project, PowerPoint & PowerBi)


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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