Title:  Senior Manager, Global Corporate & Multinational Client Service

Requisition ID: 227649

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contribute to the success of International Banking and Global Banking and Markets by coordinating with country coverage teams, including RMs, Cash Treasury Desk, Trade, and GTB teams. Provide differentiated service to multinational clients and manage client interactions with professionalism and urgency. Ensure all activities comply with regulations, internal policies, and support business goals with a client-centric approach.
 

Is this role right for you? In this role, you will:

• Client Servicing: Act as the first point of contact for global servicing needs, coordinating with global and local Relationship Managers and support teams.
• Relationship Building: Strengthen client relationships through proactive engagement, anticipating needs and strategic objectives.
• Value Proposition: Support the delivery of value propositions and execution of service level agreements for multinational clients.
• Client Experience: Ensure timely execution and consistent client experiences through seamless coordination between countries, Relationship Managers, and servicing teams.
• Pipeline Management: Oversee global business relationship pipelines and communicate cross-border initiatives to local teams.
• Referral Coordination: Manage global business referrals with appropriate Relationship Managers and Sales teams.
• Onboarding and Servicing: Coordinate consistent onboarding and servicing experiences across Capital Markets, Corporate Banking, and Transaction Banking.
• Support: Assist local Relationship Managers with client relationships and account plans.
• Client-Centric Culture: Champion a client-focused culture to deepen relationships and leverage broader Bank systems.
• Issue Resolution: Handle escalated client and partner inquiries, concerns, or complaints promptly and accurately.
• Risk Management: Consider the Bank’s risk appetite and culture in day-to-day activities and decisions.
• High-Performance Environment: Contribute to a high-performance and inclusive work environment.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Experience in finance industry and a keen interest in financial markets
• Strong communication skills to coordinate fulfillment of the client’s onboarding or service request and report on progress to each client and internal partners. 
• High knowledge of all Bank’s monitoring, regulatory and compliance requirements.
• Strong organizational skills are required to maintain a client pipelines for onboarding and servicing at different stages.
• Experience in Capital Markets - FICC, Equities and Prime Services and Transaction Banking
• Experience managing relationships with CFO and Global Treasurers levels
• Excellent client focus and extensive experience working with Multinational clients
• Experience managing internal relationships with business partners and senior leaders   
• Serves as an escalation point and triages issue resolution
• Bachelor of Business Administration or Finance
• 3-5 years of experience in similar role
• English required and Spanish language competency is an asset

Work Arrangement: This position is currently a Hybrid role. Please note that this is subject to change based on the needs of the business.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.