Title:  Senior Manager, DevOps Technology Services

Requisition ID: 214602

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team:

Scotiabank’s Global Technology & Enterprise Platforms (GTEP) Public Cloud TechOps, DevOps Services & Site Reliability Engineering (SRE) team is mandated to develop and operate Public Cloud platforms and DevOps services for the Bank. Continuous Integration and Delivery (CIAD) services are comprised of industry leading agile development and devOps tools for the Bank’s enterprise delivery pipelines. Our services provide end-to-end application delivery to Scotiabank’s strategic development and multi-Cloud hosting environments.

The key areas of focus in the organization are as follows:

• Continuous Integration and DevOps Tools including Atlassian Jira, Confluence, BitBucket & Crowd.

• Enterprise Pipelines and Delivery tools administration & maintenance to support Public Cloud CI/CD, CloudBees® Jenkins, JFrog Artifactory, and others.

• End-user support and center-of-excellence support for Continuous Integration and DevOps practices.

The Role:

Reporting to the Head of Public Cloud TechOps, DevOps Services, and SRE, you are responsible for the operations and engineering required to provide a high level of user satisfaction in support of Scotiabank’s DevOps Technology Services

Is this role right for you? In this role you will:

• You are eager to lead the DevOps Tools Engineering and Operations team to services for our global clients.

• You want to provide agile, innovative, cost-effective solutions to improve Scotiabank’s ability to develop/deliver, maintain and support high-quality software applications without compromising on security and controls of the bank.

• You can lead/coach/develop 6 to 12 team members engaged in projects and activities to meet or exceed availability targets, key performance indicators (KPIs), and service commitments.

• You may be required to work extended hour and be on call in case of escalations and/or major incidents.

• Manage IT service management (ITSM) incidents, problems, change and service requests for the team to ensure Public Cloud infrastructure and delivery pipelines are available and performing without operational standards.

• Drive root cause analysis and problem resolution where required to prevent repeat issues and/or improve key performance indicators for the team.

• Develop and deliver procedures and best-practices to prevent unplanned outages.

• Improve proactive monitoring and remediation to reduce customer impact, MTTR, and unplanned outages.

• Interaction and collaboration with service vendors, application teams, and other operations and engineering technology partners.

• Identify, document, and drive automation opportunities to improve productivity, observability, and SRE/SRO metrics.

• Ability to motivate and lead a team of IT professionals with technology skills in infrastructure management and technical analysis, middleware automation, application development, and specialized software/tools.

• Reviewing and providing operational signoff on project deliverables, documentation (including Operational Readiness)

• Demonstrate strategic thinking, building relationship, influencing, conflict resolution, developing and coaching talent, executive communications.

• Develop and achieve system availability commitments.

• Establish procedures and policies that ensure problems are properly documented and effectively resolved in a timely fashion.

• Ensure regulatory requirements, security controls, and compliance procedures are met where applicable (i.e., OSFI, SOX, AML, etc.).

• Actively manage Internal and External Cloud Audit and deliver on all assigned audit action items

• Identify and report on risks, controls, and findings to operate within the bank’s risk framework.

• Negotiating IT project requirements (i.e., Deadlines, budgets, resources, etc.)

• Own operations and product roadmaps; develop strategies for improving automation, observability, non-functional requirements testing, SRE/availability capabilities, and an engineering mindset.

• Prepare business cases for adopting new technology or processes, ensuring that existing products and services are exploited to the fullest, and managing delivery where necessary for the implementation of new hardware and/or software tools. 

• Develop organizational goals and objectives

• Manage annual operating budgets and ensuring costs are managed within budget.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You possess excellent (verbal/written) skills to connect with project, technical and business function stakeholders. The same in Spanish would be an asset

• You can demonstrate excellent organizational skills and the ability to manage multiple complex initiatives.

• You have completed a post-secondary education

• You have at least 3+ years of working experience in the people management of performance-oriented technical resources, directly and/or indirectly; including a proven ability to set standards and provide development opportunities.

• You have at least 5+ years of progressive hands-on technical working experience in a large, enterprise Information Technology Service Delivery Operations environment (e.g., Level 2 & 3 help desk support for systems & networks).

• You have at least 3+ years of hands-on technical working experience with IT Service Management (ITSM) workflows facilitated within ServiceNow; or with another industry recognized tool (e.g., Maximo or IBM ISM).

• You can demonstrate excellent customer service skills.

• You possess very good knowledge on the use of MS Power BI Pro and/or another visualization dashboard tool to perform data analysis.

• You can also create presentations on MS Powerpoint & incorporate the use of graphics & charts.

• You possess the abilities to independently manage multiple assignments, understand priorities and meet strict deadlines proactively.

• You have strong technical working knowledge in each of the following: Network Storage/Networking Fundamentals, Computer Architectures, Cloud-based Technologies (Private/Public/Hybrid) & Mid-Range/Mainframe Technologies.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.