Title:  Senior Manager, Compliance Issues Management - Enterprise Compliance Program

Requisition ID: 252710 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Senior Manager, Compliance Issues Management, contributes to the overall success of the Issues Management pillar within Global Compliance Program by providing timely, relevant, and accurate support and reporting to assist with ongoing design and oversight of Compliance Issues Management activities for the Bank. This includes the ongoing evaluation, development, and implementation of metrics to support day to day activities, performing key controls for data and access management and User support. 

The Compliance Issues Management function is responsible for independently assessing the consistent and accurate application of the Bank’s Regulatory Compliance Management frameworks, policies, guidelines, and Issues Management operating procedures by Compliance Functions globally. Assessment results are used to support the Chief Compliance Officer’s opinion to the Board of Directors on the effectiveness of the Bank’s Compliance Framework and to improve efficiencies across Global Compliance.

Accountabilities

• Act as a Subject Matter Expert (SME) to support and helps users with Global Issues Management System functionality and adherence to the Global Compliance Issue Management Operating Procedures.
• Understand and support Compliance Users of the system (for example: Testing, Compliance Risk and Controls Assessment, Global Regulatory Relations etc.) at a high level and can provide Compliance Issue Management specific support to users across the Bank including adherence to the Global Issues Management Policy.
• Advise the Enterprise Issues Management Team on the Global Issues Management system development. Acts as a liaison between Enterprise Issues Management and Compliance Management.
• Strategically lead the Compliance Issues Management pillar, people manage a Senior Analyst and advises compliance teams globally on adherence to, and effectiveness of the day to day controls relating to Issues Management.
• Advises Compliance Senior Management on Issues Management strategies and target-state design, by periodically evaluating global best practices.
• Responsible for the update of the Global Compliance Issues Management Operating Procedures, including providing training to users on any changes/updates.
• Provide oversight, escalation and reporting as defined in Global Compliance Issues Management Operating Procedures.
• Collaborate with the Data and Analytics Team to assess the quality of Critical Data Elements involved in CCO reporting for compliance issues.
• Identifies, analyzes and interprets trends in complex data sets to derive insights that pertain to Compliance Issues data. Has decision making authority related to data quality, issue classification, and matters requiring escalation
• Delivers reporting and analytical support for the development of formal presentations within Global Compliance (e.g., CCO, CROC Report) including briefing notes.
• Assist in drafting opinion reports, commentary, oversees metrics reviews related to Compliance Issues Management, and contributes to thought processes and briefing notes.
• Conducts ongoing reviews of information in the Global Issues Management system to monitor and gather applicable data for reporting.
• Oversee the Compliance Issues Management Dashboard for all compliance issues (including regulatory issues) and implement ongoing enhancements to adapt to evolving environments.
• Maintain the Compliance Issues Management Dashboard to support acccurate data quality for reporting purposes. Understand and leverage other key Dashboard within Global Compliance (for example CCO dashboard) and externally (such as the Internal Audit IM Dashboard and Enterprise Issues Management Dashboard).
• Manage and provide feedback on the development of Compliance Issues Management metrics and thresholds.
• Coordinates with GC Technology support and product owners, to aid technical enhancements, data care and the delivery of the prioritized service requests. This may include testing the Open Pages system as a SME.
• As part of oversight responsibilities, conducts ongoing reviews of information to support monitoring of the quality of Compliance Issues Management data and inform stakeholders on metrics performance, insights and escalate, as required.
• Actively pursues effective and efficient operations of respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations concerning operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Develop and Maintain Standard Operating Procedures (SOP) for Compliance Issues Management.
• Identify and Communicate areas of non-adherence and/or material control weaknesses.
• Primary Contact for business management, internal auditors and QA for addressing ad-hoc requests.
• Responsible for addressing Audit and QA/QC issues, including preparation of issue closure packages.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champion a high-performance environment and contribute to an inclusive work environment by developing analytical, subject matter expertise, and risk judgment capability in the team
• Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Education/Experience

• A recognized undergraduate degree with relevant experience in the financial services industry, preferably within a business line, regulatory compliance, operations, technology, audit or risk management function.
• Ability to operate in a high performing, flexible team environment.
• Creative, self-starting, results-oriented, and highly motivated individual with excellent analytical skills.
• Proven ability to communicate clearly and effectively both verbally and in writing.
• Strong knowledge of MS Office tools.
• Experience in managing several ongoing assignments and competing priorities concurrently.
• Project management, quality assurance and/or risk management experience.
• Experience with IBM (Open Pages software) and  Business Intelligence reporting tools (e.g., Power BI) is an asset
• Service Now software knowledge is preferred but not mandatory

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.