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Senior Manager, Change Management & Communications

Date: May 13, 2019

Location: Toronto, ON, CA

Company: Scotiabank






Requisition ID: 62104


Join the Global Community of Scotiabankers to help customers become better off.

Reporting directly to the Information Technology & Solutions (IT&S) Strategy & Communication Director, the Senior Manager provides communication expertise and advice to IT&S and key stakeholders, creates effective, innovative, and impactful communication content and drives the execution of IT&S Strategic Priority initiatives and programs. Other key accountabilities include:


  • Conducting an audience analysis to align requirements with recommended strategies and campaigns.
  • Building marketing and campaign materials such as videos, graphics, blogs, opinion pieces, banners/logos, etc. using Adobe Suite products (e.g., InDesign, PhotoShop, Premiere).
  • Creating strong narratives to align campaigns to the IT&S Strategy and All Bank Agenda
  • Actively contributing to evolving the change management and communication strategies and tactical plans to successfully deliver all prioritized initiatives and programs.
  • Partnering with IT&S, Corporate HR departments, and other key stakeholders to assist with the development and deployment of change management/communication/employee engagement plans and content for internal corporate-wide and external initiatives.
  • Collaboratively managing the communication function for IT&S, including management and monitoring of diverse delivery channels.
  • Identifying and creating opportunities to position the communication function as a key strategic partner and providing advice to align and develop change management and communication capabilities within the group.
  • Continuously measuring communication effectiveness and audience engagement through assessment and measurement plans.
  • Providing direct communications support for IT&S senior leadership including speech writing and presentation development.
    Major Accountabilities:

     A: Communications Strategy & Planning

  • Manage an integrated communication function that engages and aligns employees with Scotiabank’s business goals and IT&S’ business strategies, values and brand by leveraging diverse and creative delivery channels and methods.
  • Proactively source content and develop strategies, plans, programs and activities that support IT&S’ strategic priorities and drive business outcomes.

    B: Advisory

  • Provide the IT&S Strategy & Communication Director with the communication expertise, advice and service required to successfully deliver programs and initiatives to IT&S’ leadership team and employee population. 
  • Provide leadership to the IT&S Communication team and business partners to enable high performance, alignment, and employee engagement across the IT&S culture.
  • Build and foster relationships with business partners and communication leads globally to ensure IT&S communication requirements are adequately addressed through communication strategies and project deliverables.
  • Contribute to the development of the broader IT&S team through relationship development, support and informal mentoring of team members.
    C: Execution
  • Create impactful communication content to drive employee engagement, build awareness and align all employees to the IT&S strategic priorities.
  • Create and maintain multiple internal intranet websites to facilitate two-way conversations with key stakeholders and empower all IT&S employees to become a performance-oriented culture.
  • Plan, lead and execute internal and external events that align with overall strategic priorities.
  • Complete Change Management Assessments (diagnostic tools, surveys, small groups) and help project teams understand outputs and key implications.
  • Develop and execute a measurement plan with relevant KPIs that drive the IT&S Strategic Priorities.
  • Lead and manage multiple projects with conflicting timelines ensuring objectives are met.
    D: Issues Management
  • Identify key opportunities to streamline processes and scale initiatives across IT&S.
    Identify key and emerging issues impacting senior leadership and employees and work collaboratively with the IT&S Strategy & Communication Director to create plans and messaging to address.
    Education & Skills
  • Relevant university degree & certifications – English, Journalism, Education, Communication/Public Relations, Change Management, Business
  • Seasoned professional in change communications, social media platforms, event planning, employee engagement, storytelling
  • Minimum 8-10 years leading change management and communications on large scale or complex initiatives
  • Strong leadership, presentation, writing and media relations skills
  • Demonstrated experience in building and maintaining strong working relationships with a variety of stakeholders across the organization
  • Excellent organizational, planning, analytical and problem-solving skills
  • Financial Services (Planning/Forecasting/Budgeting) and Technology acumen (AI, Robotics, Automation, Infrastructure, Architecture)
  • Social Media Platforms: Jive and Facebook platforms, HTML
  • Data analytics: Analyze data and translate into insightful trends/messages
  • Suite of Publishing Tools: Adobe Suite (InDesign, Photoshop, Premier); Microsoft Suite (SharePoint, PPT, MS Word, Excel)
  • Ability to select/design appropriate diagnostic tools (surveys, interviews, groups) and identify change implications
  • Assets: Understanding of Project Management, Process Improvement, Business Analysis, Software Development (Agile) methodologies


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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