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Title:  Senior Manager, Canada Emergency Bank Account (CEBA) Program - 12 Month Contract




Requisition ID: 96932

Join the Global Community of Scotiabankers to help customers become better off.


Senior Manager, Canada Emergency Business Account (CEBA) Program – 12 month Contract



Contributes to the overall success of the Small Business Strategic Platforms Team, Small Business in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.




  • Champions a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems and knowledge.


  • Manages the CEBA Program on behalf of Small Business Canada to maximize business value & customer experience in line with our contractual obligations on this program.  This will include working closely with both internal and external Program stakeholders.  Responsibilities include:
    • Overseeing the rollout of all program enhancements and remediation efforts as required – interpreting and assessing program updates and providing business requirements to technology, communication and policy/process stakeholders. 
    • Ensuring program dates and all associated impacts are well understood by impacted stakeholders and action steps are documented and executed within specified dates (ie. application end date (March 31) and revolving credit end date (June 30th)
    • Ensuring change management efforts are clear and comprehensive including developing training materials that effectively support manual processing required by branches & RBSC
    • Managing escalations/inquiries from stakeholders and ensuring proper direction and support are provided in a timely manner
    • Facilitate information flow between Bank and EDC by liaising with internal and external stakeholders and communicating Program details as they become available
    • As the Subject Matter Expert on CEBA, provide feedback and support to stakeholders to enable effective management across all aspects of CEBA. 


  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.


  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.


  • Champions a high-performance environment and supports a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.


Education / Experience / Other Information

  • Post-secondary Bachelor’s degree / MBA preferred
  • Minimum 3-5 years of relevant work experience in the Banking Industry and in a Sr. Manager position
  • Required in depth knowledge of Small Business systems and processes
  • Knowledge of GRM, AML and Fraud Management requirements
  • Previous experience in a Program/Product Ownership role is a significant asset
  • Ability to identify strategic opportunities and measure performance
  • Strong collaborator with proven ability to lead, influence and coordinate sometimes conflicting stakeholders
  • Flexible and adaptable within a dynamic business environment with ability to anticipate and react quickly to technological/market change
  • Moderate travel domestically may be required


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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